F&B Assistant Manager

Thornbury Castle Hotel Limited; Bristol; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

28 days holiday including bank holidays

Paid day off on your birthday

Complimentary stay at the Castle after probation

Training programs

Staff and family rates on accommodation

Uniform and meals provided

Free parking

Job summary

Thornbury Castle Hotel Limited is seeking a Food and Beverage Assistant Manager to lead our exceptional Food & Beverage Team. This full-time role, based in a beautifully restored castle in Bristol, requires someone passionate about delivering 5-star guest experiences. You will oversee operations, support the F&B Manager, and ensure adherence to high standards. The position offers 28 days holiday, additional perks like a complimentary stay and training opportunities, making it a fantastic opportunity for someone ambitious in the hospitality industry.

Qualifications

• Experience of working in a Relais and Chateaux or Rosette restaurant.
• Have a sound knowledge of traditional cocktails, wine and spirits (qualification preferable).
• Excellent personal presentation.
• Dedicated team player with strong communication skills.
• A calm, mature approach.
• Natural passion and flair for the industry.
• Ambition to succeed at the highest levels.

Responsibilities

• Support the Food and Beverage Operations Manager in the running of the department.
• Take accountability for all F&B operations in absence of the F&B Operations Manager.
• Ensure operation procedures meet Relais and Chateaux standards.
• Handle guest queries and complaints professionally.
• Develop and train new and existing staff on hotel standards.

Skills

Experience in a Relais and Chateaux or Rosette restaurant

Knowledge of traditional cocktails, wine and spirits

Strong communication skills

Excellent personal presentation

Team player

Job description

Relais & Chateau at Thornbury Castle are seeking a Food and Beverage Assistant Manager to join our hard working and professional Food & Beverage Team. You will be working in a unique and beautifully restored Castle and be someone who has the passion to deliver truly memorable and impressive 5* experiences for our guests.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people. 1 Michelin Key Hotel and 3AA Rosette Restaurant.

Job Description

• Additional share of the service charge and tips paid every month (approx. 2-3K per year).
• Full time permanent position 40 hours per week, mainly evening shifts and weekend availability required.
• Support the Food and Beverage Operations Manager in the running of the department (breakfast, afternoon tea, dinner and functions up to 80 people).
• Take accountability for all F&B operations in the absence of the F&B Operations Manager.
• Make sure the operation procedures are in place and maintained, monitored and actioned to Relais and Chateaux / Rosette standard.
• Answer all queries about the menu, including the drinks menu, and make suggestions.
• Take ownership of guests’ requirements and food allergies.
• Handle guest queries and complaints in a professional, calm and positive manner.
• Follow Health and Safety and Food Safety procedures and make sure they are in place in the department.
• Assist the F&B Operations Manager with rotas, recruitment and staff management within the department.
• Supervise work in the department at all levels.
• Develop and train new and existing staff on hotel standards and procedures.
• Make sure the financial and HR procedures are in place and maintained in the department.

Qualifications

• Experience of working in a Relais and Chateaux or Rosette restaurant.
• Have a sound knowledge of traditional cocktails, wine and spirits (qualification preferable).
• Excellent personal presentation.
• Dedicated team player with strong communication skills.
• A calm, mature approach.
• Natural passion and flair for the industry.
• Ambition to succeed at the highest levels.

Additional Information

• 28 days holiday including bank holidays
• An additional paid day off on your birthday
• Complimentary stay at the Castle after 3 months’ probation period successfully passed
• Training programs via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Uniform and meals providedwhilst on duty and free parking