F&B Ambassador – Bar & Lounge

The-Belfry-Hotel-; Sutton Coldfield; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Free onsite parking

Complimentary meals during shifts

Discounts across the resort

Wellbeing support

Job summary

The Belfry Hotel & Resort in Sutton Coldfield is seeking team members for guest-facing roles across Sam’s Bar & Kitchen and related outlets. You will welcome guests, discuss menus, upsell items, and deliver an exceptional experience throughout the guest journey.

Flexible shifts including weekends and evenings are required. The role emphasizes service, teamwork, and maintaining high standards of hygiene while supporting the resort’s diverse outlets.

Qualifications

• You are passionate about delivering a fantastic service to guests.
• You enjoy engaging in conversation and discussing our products and resort.
• You are confident in upselling and creating memorable experiences.

Responsibilities

• Welcome guests in a polite and friendly manner.
• Deliver a great guest experience from start to finish.
• Talk about menus and upsell relevant items to guests.
• Take orders and ensure guests' needs are met promptly.
• Maintain high standards of cleaning and hygiene across outlets.
• Be flexible to work across Sam’s Bar & Kitchen and the Driving range.

Skills

Guest service

Upselling

Communication

Teamwork

Job description

The Belfry Hotel & Resort in Sutton Coldfield is seeking team members for guest-facing roles across Sam’s Bar & Kitchen and related outlets. You will welcome guests, discuss menus, upsell items, and deliver an exceptional experience throughout the guest journey.

Flexible shifts including weekends and evenings are required. The role emphasizes service, teamwork, and maintaining high standards of hygiene while supporting the resort’s diverse outlets.