Eyewear Experience Specialist – Optical Retail

Vision Express (UK) Limited; Hitchin; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday with buy/sell options

Family & friends discounts + free eye

Employee wellbeing support

OneSight Foundation support

Job summary

Vision Express in the United Kingdom is seeking a Retail Optical Assistant to provide confident customer service and expert product advice. You will learn to adjust frames, assist with fittings, and support pre-screening eye tests using the latest optical technology.

The role also covers essential store admin tasks to keep operations smooth. As part of a leading optical retailer backed by EssilorLuxottica, you’ll join a network of stores offering premium eyewear and career development

Qualifications

• Confident engaging with customers and recommending products.
• Strong communicator who listens and understands customer needs.
• Positive team player with a can-do attitude.
• Passionate about eyewear and comfortable with digital tools.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer engagement

Communication

Team player

Eyewear enthusiasm

Job description

Vision Express in the United Kingdom is seeking a Retail Optical Assistant to provide confident customer service and expert product advice. You will learn to adjust frames, assist with fittings, and support pre-screening eye tests using the latest optical technology.

The role also covers essential store admin tasks to keep operations smooth. As part of a leading optical retailer backed by EssilorLuxottica, you’ll join a network of stores offering premium eyewear and career development