Eye Care Liaison Officer (ECLO)

RNIB Scotland; Dumfries; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

27 days holiday + bank holidays

Pension scheme with employer contrib.

Employee discounts

Job summary

RNIB Scotland is seeking an Eye Care Liaison Officer to provide information, practical support and guidance to people affected by sight loss in Dumfries & Galloway. You will work across hospital and community settings, signpost services, and advocate where needed to ensure joined-up care.

You’ll build relationships with NHS teams and third-sector partners, help navigate certification and registration processes, and contribute to service improvement while maintaining accurate records.

Qualifications

• Experience providing information, advice or person-centred support in health, social care or community settings.
• Excellent communication and ability to support people going through difficult circumstances.
• Ability to build relationships with professionals and influence outcomes.
• Good IT skills and understanding of GDPR and information governance.
• Willingness to travel to different locations and attend meetings as needed.
• Undertake the RNIB and City University Eye Clinic Support Studies qualification.

Responsibilities

• Provide person-centred advice and support to people affected by sight loss.
• Signpost and refer to appropriate services and advocate for patients when needed.
• Develop strong referral routes with NHS eye care teams and community partners.
• Contribute to service evaluation, improvement and awareness of the ECLO service.
• Attend relevant clinical and professional forums to share knowledge.
• Manage workload with organisation and accuracy, including records.

Skills

Communication

Empathy

Relationship-building

IT skills

GDPR knowledge

Organisation

Education

RNIB Eye Clinic Support Studies qualification

Job description

This is an opportunity to use your communication, relationship-building and support skills to help people who are facing sight loss find the support, information and confidence they need to move forward. A diagnosis that affects someone’s sight can bring uncertainty and a huge number of questions. As an Eye Care Liaison Officer (ECLO), you’ll be there at a crucial time, providing practical information, emotional support and guidance to people with sight loss, their families and carers. Working as part of RNIB’s Eye Care Support Services in Dumfries & Galloway, you’ll help people understand the support available to them, identify their individual needs and make informed choices that enable them to maintain their independence. You’ll support people face to face within hospital and community settings, as well as by telephone and digital channels.

About the role

This is a varied, people-focused role where you’ll provide person-centred advice and support to people of all ages affected by sight loss. You’ll help individuals navigate the sight loss pathway, signpost and refer them to appropriate services, and provide guidance on areas such as certification and registration, falls prevention and the wider support available to them. Where needed, you’ll also advocate on behalf of patients to help them access the right services. Partnership working will be an important part of your role. You’ll build strong relationships with NHS eye care teams, statutory services, third‑sector organisations and community partners, developing effective referral routes and helping ensure people receive joined‑up support. You’ll also contribute to service evaluation and improvement, attend relevant clinical and professional forums and help raise awareness of the ECLO service.

About you

You’ll have experience of providing information, advice or person-centred support, ideally within a health, social care or community environment, and an understanding of how these services work together. An excellent communicator, you’ll be comfortable supporting people who may be dealing with difficult or life-changing circumstances, while remaining empathetic, impartial and non‑judgemental. You’ll also be confident building relationships with professionals and influencing others to achieve positive outcomes for the people you support. You’ll be organised, adaptable and able to manage your own workload, with good IT skills and an understanding of the importance of accurate record keeping, GDPR and information governance. The role may involve working across different locations and occasional travel for meetings or training. You’ll also undertake the RNIB and City University Eye Clinic Support Studies qualification, which is provided by RNIB.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.