Eye Care Liaison Officer (ECLO)

RNIB Scotland; Wellwood; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

27 days holiday

Contributory pension up to 11%

Employee discounts

Job summary

RNIB Scotland is looking for an Eye Care Liaison Officer to provide practical information, emotional support and guidance to people with sight loss, their families and carers in hospital and community settings.

You will signpost and refer to services, advocate for patients, build partnerships with NHS eye care teams and other organisations, contribute to service evaluation, and undertake the Eye Clinic Support Studies course.

Qualifications

• Experience providing information, advice or person-centred support in health/social care.
• Ability to work across hospital and community settings with sensitive information.

Responsibilities

• Provide person-centred information and support to people affected by sight loss.
• Navigate the sight loss pathway, signpost and refer to appropriate services.
• Advocate for patients to access the right services.
• Develop referral routes with NHS eye care teams and third-sector partners.
• Contribute to service evaluation and raise awareness of the ECLO service.

Skills

Empathy & communication

Relationship-building

Organisational skills

IT literacy

GDPR awareness

Job description

This is an opportunity to use your communication, relationship-building and support skills to help people who are facing sight loss find the support, information and confidence they need to move forward.

A diagnosis that affects someone’s sight can bring uncertainty and a huge number of questions.

As an Eye Care Liaison Officer (ECLO), you’ll be there at a crucial time, providing practical information, emotional support and guidance to people with sight loss, their families and carers.

Working as part of RNIB’s Eye Care Support Services, you’ll help people understand the support available to them, identify their individual needs and make informed choices that enable them to maintain their independence.

You’ll support people face to face within hospital and community settings, as well as by telephone and digital channels.

About the role

This is a varied, people-focused role where you’ll provide person-centred advice and support to people of all ages affected by sight loss.

You’ll help individuals navigate the sight loss pathway, signpost and refer them to appropriate services, and provide guidance on areas such as certification and registration, falls prevention and the wider support available to them.

Where needed, you’ll also advocate on behalf of patients to help them access the right services.

Partnership working will be an important part of your role. You’ll build strong relationships with NHS eye care teams, statutory services, third-sector organisations and community partners, developing effective referral routes and helping ensure people receive joined-up support.

You’ll also contribute to service evaluation and improvement, attend relevant clinical and professional forums and help raise awareness of the ECLO service.

About you

You’ll have experience of providing information, advice or person-centred support, ideally within a health, social care or community environment, and an understanding of how these services work together.

An excellent communicator, you’ll be comfortable supporting people who may be dealing with difficult or life-changing circumstances, while remaining empathetic, impartial and non-judgemental.

You’ll also be confident building relationships with professionals and influencing others to achieve positive outcomes for the people you support.

You’ll be organised, adaptable and able to manage your own workload, with good IT skills and an understanding of the importance of accurate record keeping, GDPR and information governance.

The role may involve working across different locations and occasional travel for meetings or training.

You’ll also undertake the RNIB and City University Eye Clinic Support Studies qualification. The course is provided by RNIB and includes one week of study in Birmingham, alongside additional study and an exam.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.