Extra Care Services Manager - New Development

Housing 21; Norwich; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Blue Light Card discount

Nine-day fortnight

Flexible working

Learning & development opportunities

Occupational sick pay & maternity pay

Job summary

Housing 21 seeks an Extra Care Services Manager to lead housing, care services and compliance within a designated Extra Care scheme in Norwich. You’ll oversee property management, care provision and drive continuous improvement to deliver high-quality services that respect residents' dignity and independence.

You’ll lead a team, manage budgets, monitor performance and ensure regulatory standards are met. The role offers flexible benefits and a chance to make a real social impact with a

Qualifications

• Proven experience managing housing, care, or Extra Care services.
• Experience in operations, performance and quality management in housing or care.
• Experience managing budgets and resources efficiently.
• Excellent leadership skills with experience of managing teams.

Responsibilities

• Manage all aspects of housing and care services within a designated Extra Care scheme.
• Oversee property management, care provision, and regulatory compliance.
• Lead the team to develop a high performing culture and embed continuous improvement.
• Drive performance monitoring and resident satisfaction to meet quality standards.

Education

Level 5 Leader in Adult Care Apprenticeship

CIH Level 4 / Senior Housing & Property Management Apprenticeship

Job description

Are you passionate about making a positive difference and providing high quality services?

Do you really care about people?

Want great benefits, flexible working and learning and development opportunities to boot?

You’ll fit in well here.

We’re growing quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

Within the role of Extra Care Services Manager, you will manage all aspects of housing and care services within a designated Extra Care scheme, ensuring high-quality service delivery that enables residents to live well with dignity and autonomy.

You will oversee property management, care provision, compliance with legal and regulatory standards. We will lead the team to develop and maintain a high performing culture and embed continuous improvement initiatives.

Responsible for the scheme performance, you will have a passion for data, monitoring and enhancing performance, ensuring quality standards are met and fantastic resident satisfaction is achieved.

Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We’d love to meet you!

What we’re looking for

The essential requirements for the role include

• Proven experience managing housing, care, or Extra Care services
• Strong understanding of legal and regulatory frameworks related to housing and care services, including compliance and registration requirements
• Experience of managing operations, performance, and quality standards in a housing or care setting
• Experience in managing budgets and resources efficiently, demonstrating business acumen
• Excellent leadership skills with experience of managing teams in a housing or care setting
• Level 5 Leader in Adult Care Apprenticeship or willing to work towards if not held
• Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or willing to work towards if not held

Why us

We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications 26 July

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received.

About Us

We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees.

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn’t have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!