Assistant Care Manager

Housing 21; Black Lake; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Flexible working

Nine-day fortnight

Blue Light Card

Job summary

Housing 21 is seeking an Assistant Care Manager to lead day-to-day care delivery within an Extra Care scheme. You will ensure residents receive high quality, person-centred care and work with families and carers to tailor plans that respect dignity and independence.

This role focuses on rostering, risk management, and monitoring care quality. A Level 4 Lead Practitioner in Adult Care (or equivalent) is preferred, with opportunities for learning and development in a supportive, flexible setting.

Qualifications

• Proven management/supervisory experience in care services.
• Strong understanding of care planning and safeguarding.
• Strong understanding of regulatory requirements, including CQC standards.
• Experience of managing and scheduling staff rotas.
• Excellent organisation and problem solving skills.
• Level 4 Lead Practitioner in Adult Care or equivalent or willing to work towards if not held.

Responsibilities

• Manage the day to day delivery of care services within a designated Extra Care scheme.
• Create and regularly review personalised care plans with residents, their families, stakeholders and carers, ensuring they meet needs and regulatory standards.
• Oversee the scheduling of rotas with adequate and efficient resourcing for all shifts.
• Monitor performance and quality of care services, identifying and managing risks effectively.
• Serve as the first point of contact for residents and families, ensuring concerns are heard and addressed promptly.

Skills

Management experience

Care planning

Safeguarding

Regulatory knowledge (CQC)

Staff rostering

Organisational skills

Problem solving

Education

Level 4 Lead Practitioner in Adult Care or equivalent

Job description

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly and we're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. As Assistant Care Manager, you will manage the day to day delivery of care services within a designated Extra Care scheme. Ensuring residents receive safe, high quality care tailored to their individual needs, enabling them to live well with dignity and autonomy. You will create and regularly review personalised care plans with new and existing residents, their families, stakeholders and carers, ensuring they meet the needs of each resident and comply with regulatory requirements and standards. Overseeing the scheduling of rotas, providing adequate and efficient resourcing for all shifts with a focus on value for money. You'll be data driven, monitoring the performance and quality of care services, identifying and managing risks effectively. Customer service skills are a must, as first point of contact for our residents, families and partner agencies, you will ensure residents feel heard, supported and trust that any requirements are addressed as a priority. Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

The essential requirements for the role include:

• Proven management/ supervisory experience in care services
• Strong understanding of care planning and safeguarding
• Strong understanding of regulatory requirements, including CQC standards
• Experience of managing and scheduling staff rotas
• Excellent organisation and problem solving skills
• Level 4 Lead Practitioner in Adult Care or equivalent or willing to work towards if not held

Benefits and Flexibility

• We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
• We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more.
• We now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week.

Further details on how this works will be discussed with successful candidates upon an offer being made. An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.