Extra Care Manager

Cera Care; Okehampton; On-site; GBP 25,000 - 31,000; Full time

Job summary

Cera Care UK is seeking an Extra Care Scheme Manager to lead on-site care and support services around the clock. You will head a team of senior care workers and support staff, working with the Housing Provider, Local Authority, and health partners to deliver person-centred care promoting independence and wellbeing.

The role emphasizes regulatory compliance, quality improvement, and effective budget management, with responsibilities spanning staff development, KPI reporting, and safeguarding.

Qualifications

• Experience leading on-site care and support services.
• Ability to manage budgets and reports in line with contracts.
• Strong liaison with health and social care professionals.
• Ability to supervise medication administration per policies.
• Experience coaching and developing staff.

Responsibilities

• Manage overall scheme operations and ensure robust care plans.
• Liaise with social workers, health authorities, and housing provider teams.
• Oversee budget and financial reporting for the scheme.
• Lead investigations into complaints or safeguarding concerns.
• Develop staff through training, coaching, and performance reviews.
• Report KPIs to meet contractual and regulatory requirements.
• Collaborate with Housing Provider on events and activities for residents.

Skills

Leadership

Staff coaching

Budget management

KPI reporting

Education

Knowledge of Extra Care Housing

Tools

Rostering system

Job description

Position: Extra Care Scheme manager

Reporting to: Registered Manager

Contract Type: Permanent, Full Time, 37.5hrs per week

Salary: £28,000 per annum

The Extra Care Scheme Manager is responsible for the on- site care and support services delivered within the scheme 24 hours per day. The Extra Care Scheme Manager is responsible for effectively leading, managing and supporting a team of senior care workers and support staff to deliver reliable and responsive person-centred care and support to residents. You will promote the independence, security and wellbeing of residents, working in partnership with the on -site Housing Provider team as well as the Local Authority and third sector organisations involved in supporting the residents. You will have responsibility for the day to day management of the scheme while continually developing and improving on-site services meeting the needs of the residents, ensuring quality standards are adhered to in line with regulatory, company and contractual requirements.

Key Responsibilities:

• To manage the overall setting.
• Ensure robust, person centred care plans are in place, allowing staff to deliver agreed outcomes.
• Regular liaison with social workers, social services, commissioners, health authorities, District Nurses, voluntary organisations and any other professionals involved in the integration of the service.
• Responsible for the budget management of your own profit and loss report.
• To lead on investigations into complaints and/ or safeguarding concerns or incidents ensuring responses are adhered to in line with service level agreements (SLA).
• Manage, support and develop staff through care coaching inductions, training, personal development reviews and mentoring.
• Produce, monitor, review and report KPI's in line with company and local authority contractual requirements.
• Attend allocation/ panel meetings in conjunction with the Housing Manager and make recommendations and offers to potential residents while achieving a balanced community of care and support needs.
• Take responsibility of the Business Continuity Plan, working in partnership with the Housing Provider on Fire Evacuation and Emergency planning.
• Working collaboratively with the Housing Provider ensuring the provision for a wide range of activities and encouraging participation and take up.
• Liaise with health services in administering, recording and supervising medication in accordance with our policies and procedures.
• To provide in an emergency direct care and support to residents where appropriate.
• Liaise closely and effectively with all relevant stakeholders including professionals, care workers, families and advocates involved in providing residents care and support.
• Attend one to one supervision meetings, staff and team meetings and training when required, which on occasions will be off-site.

Qualifications and Experience:

• Understanding the needs of older people and the purpose of Extra Care Housing.
• Knowledge of managing good practice and innovation in an Extra Care Scheme setting Knowledge of supervising medication.
• Successful leadership of care and support services.
• Ability to accurately report, produce reports and meet deadlines in accordance with contractual and regulatory obligations.
• Ability to lead a varied team of staff working shift patterns, adhering to and maintaining accurate and safe staffing levels in line with contractual and company requirements.

Desirable:

• Experience of Planning staff rota's using rostering system.
• Previous experience of managing on site care and support within an Extra Care setting.

What's it like to be part of the Cera Team?

Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology.

You have the opportunity to join a purpose-driven company at the tipping point of transformation. You'll play a key part in the evolution of Cera and make a real impact, now and in the future.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.