Extra Care Area Manager

Creative Support Ltd; Harrow; On-site; GBP 59,000 - 72,000; Full time

Job summary

Creative Support Ltd. is seeking an experienced Area Manager to oversee six Extra Care services in Brent and Harrow. You will lead a professional team, drive high-quality, person-centred care, and ensure services enable residents to enjoy dignity, wellbeing and independence.

The role requires strategic oversight, robust contract management and continuous quality assurance across all sites. You will build trusted relationships with local authorities, housing partners, and professionals, promoting

Qualifications

• A health or social care qualification is required.
• At least 4 years supervisory/management experience in care services.
• Knowledge of dementia and related health needs is helpful.

Responsibilities

• Contract management and compliance
• Quality assurance and monitoring
• Driving service improvements
• Producing reports and collating data against KPIs
• Performance management of the Registered Managers/Senior Team
• Recruitment and staff management
• Disciplinary and grievance handling
• Investigation and follow up of concerns, complaints and suggestions
• Assessment and allocation of new service users

Skills

Leadership

Contract management

Quality assurance

Performance management

People management

Education

Health or social care qualification

Job description

Closing Date: Wednesday 26th August 2026

Up to 65,000 per annum

Harrow and Brent Extra Care

Full-Time

Do you have proven leadership skills, a strong work ethic and a passion for quality? We are seeking an Area Manager with the expertise, commitment and values to make a real and positive difference to the lives of older people with care and support needs.

We need a well-organised, professional and proactive Area Manager to lead and manage the delivery of high-quality care and support to people living in our 6 Extra Care services in Brent and Harrow. You will be dedicated to the delivery of person-centred services which enable people to enjoy a great quality of life. You will be professional and accountable with excellent verbal and written communication skills. You will have the experience and credibility to be able to provide direction, guidance and support to our services to ensure 100% CQC compliance.

You will have experience and skills in contract management, quality assurance and performance management. You will be able to develop and sustain positive and trusting relationships with local authority commissioners, partner housing providers, professionals and other agencies. You will demonstrate a commitment to re-enablement principles and be able to lead staff to provide care and support which promotes dignity, wellbeing and independence. You will foster a warm and inclusive atmosphere in services and must promote a responsive, person-centred culture and excellent customer care. Your busy, varied and responsible role will involve:

• Contract management and compliance
• All aspects of quality assurance and monitoring
• Driving service improvements
• Ensuring provision of varied and vibrant activities at all services
• Producing reports and collating data against KPIs
• Performance management of the Registered Managers/Senior Team
• Recruitment and selection of Staff
• Disciplinary and grievance management
• Investigation and follow up of concerns, complaints and suggestions
• Assessment and allocation of new service users

In order to undertake this responsible role, you will need to have a relevant health or social care qualification and have at least 4 years supervisory/management experience in health or social care services involving the care and support of older people and adults with a range of support needs. A knowledge and understanding of dementia and common health related needs will be very helpful. In return we will support you with your on-going professional development, including practitioner and management training.

The successful applicant will be initially based in Harrow/Brent and in time proceed to offer their insight and management to other services in London, Essex and surrounding areas.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.