External Quality Coordinator

Eurostampa UK; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

Eurostampa UK recherche un coordinateur qualité externe pour superviser les problèmes de qualité et soutenir les visites des clients à Cumbernauld. Le candidat idéal a de l'expérience en contrôle qualité, de fortes compétences en communication et une attention particulière aux détails. Ce poste à temps plein de 37 heures par semaine inclut des responsabilités variées pour améliorer la qualité externe dans une entreprise familiale reconnue pour ses solutions d'emballage.

Qualifications

• Expérience en contrôle qualité ou domaine connexe préférée.
• Connaissance avancée d'Excel souhaitée mais non essentielle.
• Capacité à identifier les défauts ou déviations par rapport aux spécifications.

Responsibilities

• Gérer le cadre de qualité client et les plaintes de qualité.
• Faciliter des réunions sur la qualité et l'amélioration continue.
• Participer aux enquêtes sur les spécifications hors normes.

Skills

Communication

Attention to detail

Problem solving

Tools

Microsoft Office

Excel

Job description

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External Quality Coordinator - Permanent - Cumbernauld

About Us

Eurostampa, founded in 1966, is a family-owned Italian printing company renowned for nearly 60 years of expertise in premium labels for the wine, spirits, food, and cosmetics industries worldwide. As a leader in high-quality packaging solutions, we are committed to excellence, innovation, and superior service.

In 2011, as part of our growth strategy in the UK, Eurostampa acquired Gilmour & Dean LTD, a prestigious Glasgow-based company, established in 1846. Today, we continue to build on this rich heritage, delivering outstanding products with precision and care.

We're looking for a detail-oriented External Quality Coordinator to manage quality issues, support customer visits, and drive continuous improvement. Experience in quality control and strong communication skills are key. If you're proactive and ready to make a difference, apply now!

Key Responsibilities:

Manage Customer Quality framework and manage customer quality complaints following standard operating procedures.

Support customer visits where required offering technical support.

Enhance, develop, and maintain the Internal/External non-conformance framework.

Support the Quality Manager in all capacities

Create and facilitate Toolbox Talks & One Point Lessons for department awareness across the business.

Lead by example supporting all Health & Safety, Quality, Compliance and Environmental matters.

Participate in out-of-specification and failure investigations and recommend corrective / preventative actions.

Communicate effectively to all internal stakeholders.

Manage and support customer queries, improvement projects and non-conformances raised.

Actively participate in meetings regarding quality and continuous improvement.

Chair Quality related meetings where appropriate to set required focus of the business to improve external Quality.

Quarantine non-conforming products and assist in resort process.

Set regular update meetings providing information of findings, issues, and actions.

Provide support and communication of quality issues to key stakeholders.

Understand customer specifications and tolerances.

What We’re Looking For:

Previous experience in quality control or a related field is preferred

Print industry experience preferred but not essential

Proficient in Microsoft Office

Advanced excel knowledge preferred but not essential

Strong communication skills both verbal and written

Experience in customer facing roles preferred

Strong attention to detail and ability to identify defects or deviations from specifications

Ability to think on your feet and problem solve, agile in your thinking

Experience in BRC/ ISO framework is preferred but not essential.

Full time, 37 hours per week (Monday Friday) with an early finish on Friday!

Ready to be part of our growing team? Click ‘Apply Now’ and take the next step in your career with Eurostampa!

Due to the high level of applications received, only shortlisted candidates will be contacted.