External Quality Coordinator

Eurostampa UK; Cumbernauld; On-site; GBP 28,000 - 40,000; Full time

Job summary

Eurostampa UK is seeking an External Quality Coordinator to oversee quality management and ensure customer satisfaction. The role requires effective communication and problem-solving capabilities, along with experience in quality control. Join a company committed to innovation and excellence, and make an impact in the packaging industry.

Qualifications

• Previous experience in quality control or a related field preferred.
• Strong communication skills both verbal and written.
• Ability to think on your feet and problem solve.

Responsibilities

• Manage Customer Quality framework and quality complaints.
• Support customer visits and enhance internal/external non-conformance framework.
• Lead investigations into out-of-specifications and recommend actions.

Skills

Communication Skills

Attention to Detail

Problem Solving

Education

Experience in Quality Control

Tools

Microsoft Office

Excel

Job description

External Quality Coordinator - Permanent - Cumbernauld

About Us

Eurostampa, founded in 1966, is a family-owned Italian printing company renowned for nearly 60 years of expertise in premium labels for the wine, spirits, food, and cosmetics industries worldwide. As a leader in high-quality packaging solutions, we are committed to excellence, innovation, and superior service.

In 2011, as part of our growth strategy in the UK, Eurostampa acquired Gilmour & Dean LTD, a prestigious Glasgow-based company, established in 1846. Today, we continue to build on this rich heritage, delivering outstanding products with precision and care.

We're looking for a detail-oriented External Quality Coordinator to manage quality issues, support customer visits, and drive continuous improvement. Experience in quality control and strong communication skills are key. If you're proactive and ready to make a difference, apply now!

Key Responsibilities

• Manage Customer Quality framework and manage customer quality complaints following standard operating procedures.
• Support customer visits where required offering technical support.
• Enhance, develop, and maintain the Internal/External non-conformance framework.
• Support the Quality Manager in all capacities
• Create and facilitate Toolbox Talks & One Point Lessons for department awareness across the business.
• Lead by example supporting all Health & Safety, Quality, Compliance and Environmental matters.
• Participate in out-of-specification and failure investigations and recommend corrective / preventative actions.
• Communicate effectively to all internal stakeholders.
• Manage and support customer queries, improvement projects and non-conformances raised.
• Actively participate in meetings regarding quality and continuous improvement.
• Chair Quality related meetings where appropriate to set required focus of the business to improve external Quality.
• Quarantine non-conforming products and assist in resort process.
• Set regular update meetings providing information of findings, issues, and actions.
• Provide support and communication of quality issues to key stakeholders.
• Understand customer specifications and tolerances.
  
  

What We’re Looking For

• Previous experience in quality control or a related field is preferred
• Print industry experience preferred but not essential
• Proficient in Microsoft Office
• Advanced excel knowledge preferred but not essential
• Strong communication skills both verbal and written
• Experience in customer facing roles preferred
• Strong attention to detail and ability to identify defects or deviations from specifications
• Ability to think on your feet and problem solve, agile in your thinking
• Experience in BRC/ ISO framework is preferred but not essential.
  
  

Full time, 37 hours per week (Monday Friday) with an early finish on Friday!

Ready to be part of our growing team? Click ‘Apply Now’ and take the next step in your career with Eurostampa!

Due to the high level of applications received, only shortlisted candidates will be contacted.