External Engagement Officer

U816 Veolia ES (UK) Limited; Watford; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Access to pension scheme

Discounts on groceries and retailers

Health and wellbeing resources

Volunteer leave

Training and development opportunities

Financial wellbeing support ( Stream )

Job summary

Veolia ES (UK) Limited is hiring an External Engagement Officer to design and deliver campaigns that promote recycling and waste minimisation across communities in Watford and London. The role offers 40 hours per week, a salary around £32,000 depending on experience, and a comprehensive benefits package.

You will create engaging social media content, manage press activities, and engage residents through face-to-face events and digital outreach, with occasional weekend commitments and a full UK

Qualifications

• Excellent verbal and written communication skills.
• Proven ability to develop and tailor social media campaigns for diverse audiences.
• Experience in filming and basic video editing.
• Strong planning, organisation and multi-tasking abilities.
• Experience with handling public complaints.

Responsibilities

• Design and deliver strategic campaigns to promote recycling and waste minimisation.
• Create engaging digital social media content in multiple formats.
• Lead reactive and proactive press for your area and develop news stories.
• Engage with residents face-to-face and respond to concerns on social media.
• Plan community events, target groups and drive project goals; work in Watford and Kings Cross.
• Collaborate with team and manage a varied workload.

Skills

Communication skills

Social media campaigns

Video editing

Planning & organisation

Complaints handling

Job description

Ready to find the right role for you? External Engagement Officer Salary - £32,000 depending on experience plus other Veolia benefits

Location - Wiggenhall Road, Watford, WD18 0FB, and 210 Pentonville Road, London, N1 9JY

Hours - 40 hours per week. Monday to Friday. 9am to 5.30pm

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & reward

What you’ll be doing

• An exciting opportunity has arisen for an External Engagement Officer to design and deliver strategic campaigns to support local authorities to promote recycling and waste minimisation.
• As an External Engagement Officer, you will develop engaging digital social media content for local authorities in a number of formats, including video, and will have the chance to make a real impact on recycling rates by communicating with residents using innovative digital techniques.
• You will also lead on reactive and proactive press for your area, with the opportunity to identify and develop good news stories throughout the year.
• You will support your team by communicating with residents to solve issues, including delivering face-to-face community engagement activities to achieve project goals, and responding to resident complaints on social media.
• This could include identifying target groups and developing appropriate strategies to deliver key messages, delivering community events, and door-knocking target areas.
• You will have the experience of working in a team to deliver projects and will be confident in managing a varied workload.
• You will need to be a detail oriented and creative individual who is confident in communicating concisely and clearly.
• This role will involve working in both Watford and Kings Cross in a hybrid manner. Some evening and weekend work will be required on occasion and a full driving licence and experience of driving in the UK is preferable.

Essential

• Excellent verbal and written communication skills
• Understand how to utilise social media campaigns and tailor communication to different audiences
• Confident in developing content in multiple formats, and will possess filming and basic video editing skills
• Have excellent attention to detail, planning and organisational skills and a proven ability to prioritise workloads and multi-task
• Experience of complaint resolution and speaking to the public

Desirable

• Knowledge of the recycling sector
• Experience working with local authorities
• Experience designing and delivering social media, social advertising and digital campaigns
• Experience dealing with media proactively and reactively
• Full UK Driving Licence and experience of driving in the UK
• You will be able to work unsupervised when necessary but will also be happy collaborating with teammates. You will be available to work weekends and evenings occasionally as and when it is required.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do? Who is Veolia? Where other people see waste, our community here at Veolia see opportunity.

We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.