External Engagement Lead

Scvo; Glasgow; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

8% employer pension

Life insurance

Cycle to Work Scheme

EAP & wellbeing support

Fruit & snacks

Company events

Training & development

Progression opportunities

Job summary

Advice Direct Scotland seeks an External Engagement Lead to raise awareness of ADS services and develop strategic partnerships across Scotland. You will create referral pathways and deliver events to boost engagement and service uptake.

You will work with colleagues in business development, communications and service delivery to reach more individuals and communities, coordinating webinars, roadshows and stakeholder events while reporting impact and supporting funding applications.

Qualifications

• Experience delivering engagement, outreach, partnerships or events activity.
• Track record of increasing participation or referrals.
• Excellent communication and networking skills.

Responsibilities

• Develop and deliver engagement and outreach activity across Scotland.
• Build and manage relationships with partners and community organisations.
• Create and strengthen referral pathways into ADS services.
• Represent ADS at meetings, conferences, and events.
• Plan and deliver webinars, workshops, roadshows and stakeholder events.
• Monitor impact and report outcomes.
• Support funding applications and organisational growth through evidence.

Skills

Engagement delivery

Partnership building

Event management

Stakeholder engagement

Job description

## External Engagement Lead* Advice Direct Scotland* Full time* £31,000* On site: Glasgow* Closing 17th November 2026* Advertised from 3rd November 2026* 31.25 (4 day working week organisation)#### Role**About Advice Direct Scotland**Advice Direct Scotland (ADS) is Scotland's national advice service, providing free, practical and impartialadvice to people across Scotland on issues including consumer rights, energy, debt, housing and advocacy.Our mission is simple: to ensure everyone in Scotland has access to the support they need, when they need it.As a modern, digital-first organisation, we deliver advice and support through telephone, webchat, email, SMS, socialmedia and self-service digital tools, enabling us to reach people in the way that works best for them.Every year, our services help thousands of people navigate financial challenges, access support, resolve consumerissues and improve their wellbeing. Our people are at the heart of everything we do, helping us delivermeaningful impact across Scotland's communities.**About the Role**As our External Engagement Lead, you'll be responsible for raising awareness of ADS services, developingstrategic partnerships, creating referral pathways and delivering events that increase engagement and serviceuptake.You'll work closely with colleagues across business development, communications and service delivery to ensureour services reach more individuals, communities and organisations, particularly those who may otherwisestruggle to access support.**What You'll Be Doing*** Developing and delivering engagement and outreach activity across Scotland.* Building and managing relationships with partners, stakeholders and community organisations.* Creating and strengthening referral pathways into ADS services.* Representing ADS at meetings, conferences, exhibitions and networking events.* Planning and delivering webinars, workshops, roadshows and stakeholder events.* Working with colleagues to promote engagement activity and share impact stories.* Monitoring performance, evaluating outcomes and reporting on impact.* Supporting funding applications, tenders and organisational growth through engagement evidence and insight.**About You**You'll be a confident communicator and natural relationship-builder with experience of delivering engagement,outreach, partnership or events activity.You'll also have:* Experience of developing partnerships and community engagement initiatives.* A track record of increasing participation, referrals, service uptake or stakeholder engagement.* Excellent communication, presentation and networking skills.* Strong organisational and project management skills.* Experience managing events and coordinating multiple priorities.* The ability to work independently while collaborating effectively with colleagues and partners.* A commitment to inclusion, accessibility and helping people access the support they need.Experience within the third sector, public sector, advice sector or community engagement environment would beadvantageous.**Why Join ADS?*** 31.25 hours over a 4-day working week* Monday to Friday only, 9am to 6pm* 2 x 15 minute breaks plus 1 hour lunch* 30.5 days annual leave (38 days pro rata), enabling excellent work-life balance* 8% employer pension contribution* Life insurance for added peace of mind* Cycle to Work Scheme* Employee Assistance Programme (EAP) and wellbeing support* Fresh fruit and snacks daily* Company events* Company sick pay* Reward and benefits programmes* Comprehensive training and ongoing professional development* Opportunities for progression within Advice Direct Scotland* Opportunity to make a meaningful impact across Scotland* Flexible, supportive and values-driven culture* Variety, autonomy and the chance to shape a growing engagement programme* Ongoing learning and development opportunities#### Application notesPlease submit your CV and a supporting statement (maximum two pages) outlining how your skills and experience meetthe requirements of the role to [e-mail] Direct Scotland is committed to creating a diverse and inclusive workplace and welcomes applications from allsections of the community. We are happy to discuss reasonable adjustments throughout the recruitmentprocess.**Join us and help ensure more people across Scotland can access the advice and support they need, when theyneed it most.**