Exterior Maintenance Supervisor

TN United Kingdom; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Exterior Maintenance Supervisor to lead a team of technicians in Chester. In this full-time role, you will oversee daily operations, ensuring high-quality service and customer satisfaction. Your leadership will drive productivity and optimize technician performance while maintaining a strong focus on quality control. This is a fantastic opportunity to join a carbon-negative business committed to sustainability and excellence in service delivery. If you have a passion for leadership and customer service, this role could be your next career step.

Qualifications

• Minimum of 1 year experience in a Technician role.
• Demonstrated leadership skills in a work environment.

Responsibilities

• Supervising maintenance technicians and ensuring quality control.
• Supporting customer engagement and handling complaints.

Skills

Leadership Skills

Customer Service

Problem-Solving

Communication Skills

Time Management

Education

Full UK Driving License

Job description

Exterior Maintenance Supervisor, Chester

Client:

Location:

Chester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c6fc35db956d

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Urban Planters has been bringing homes and workplaces to life with plants since 1965.

We deliver our products and services using our national network of branches, spanning the length and breadth of the UK. This means we can offer the personalised service of a local business but with the standards and resources of a national organisation.

Quality, safety, sustainability and professionalism underpin all that we do. To this end, we are ISO 9001, 14001 and 45001 certified.

We now have a carbon negative business whose teams install planting in, on, and around the buildings of the companies we partner with. We are happiest while landscaping, installing indoor planting schemes, or maintaining the plants or grounds of our clients.

Position: Exterior Maintenance Supervisor

Location: Chester, Selby & Livingston

Contract: Full Time, Permanent

Hours: 37.5 hours per week, Monday to Friday

Salary: Competitive Salary Offered

Reporting To: Operations Manager

Role Overview:

This field-based team leadership role focuses on supporting the local Technicians in their daily tasks and assisting your line manager in delivering excellent customer service. You will be responsible for achieving specific KPIs, with accountability to the Area Operations Manager. Responsibilities include:

• Supervising maintenance technicians in the branches.
• Supporting customer engagement efforts.
• Assisting in optimizing technician productivity.
• Ensuring quality control measures are followed and conducting quality audits.
• Supporting the Technical Performance Assessment (TPA) process and technician development plans.
• Overseeing procurement and equipment readiness.
• Providing technical support and training to Technicians.
• Spending at least four days a week in the field.
• Leading the development and implementation of best practices.
• Supporting branch administrators in planning routes.
• Handling customer complaints and queries with support from managers.
• Supporting survey activities to establish requirements.
• Occasionally covering maintenance contractual work.

Requirements:

• Full UK driving license for more than two years, with no more than six penalty points.
• Demonstrated leadership skills in a work environment.
• Ability to work in a fast-paced, changing environment.
• Minimum of 1 year experience in a Technician role.
• Self-motivated with strong problem-solving skills.
• Excellent customer service and communication skills.
• Resilient with a positive attitude.
• Ability to work independently and under pressure.
• Experience in service delivery management is advantageous but can be trained.
• Flexible working patterns to support business needs.
• Pride in your work.

Salary and benefits will be discussed during the application process. Note: If you are not a passport holder of the country where the vacancy is located, a work permit may be required. All applications should be submitted via the 'Apply now' button.