Export Gateway Operator

Right Now Group; Greater London; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

4 on 4 off shifts

12 hour shifts

Enhanced annual leave

Salary sacrifice car scheme

Salary sacrifice cycle scheme

Wellbeing support

Eyecare voucher

Job summary

Right Now Group are recruiting for an experienced Air Export Gateway Clerk for a leading global logistics company in the Heathrow area. You will coordinate export gateway activity, consolidations, airline allocations and flight planning, while maintaining high standards of customer service and compliance.

Responsibilities include daily communication with customers and partners, processing shipments, and ensuring accurate documentation and data.

Qualifications

• Minimum of 2 years' experience within Air Export Operations, ideally within a freight forwarding or gateway environment.
• Strong understanding of export procedures, airline requirements and customs documentation.
• Experience with export consolidations and airline allocations would be advantageous.

Responsibilities

• Manage daily communication with customers, overseas partners and internal departments via email and telephone.
• Liaise with local and international Operations teams to ensure shipments are processed efficiently and within required deadlines.
• Coordinate export gateway processes, including consolidations, airline allocations and flight planning.
• Ensure all export documentation is completed accurately and in line with commodity, airline and country-specific requirements.
• Maintain accurate and high-quality shipment data across company systems.
• Take responsibility for accurate shipment costing, invoicing and billing.
• Support the wider Operations team in achieving daily KPIs and performance targets.
• Monitor shipments and proactively identify any potential operational issues.
• Investigate and resolve operational queries efficiently and professionally.
• Maintain excellent customer service standards and ensure customers and partners are kept updated where required.

Skills

Air Export Ops

Export procedures

Documentation

Communication

Customer service

Attention to detail

Multitasking

Teamwork

Tools

CargoWise

Job description

Right Now Group are currently recruiting for an experienced Air Export Gateway Clerk on behalf of a leading global logistics company based in the Heathrow area.

This is an excellent opportunity to join a professional and fast-paced export gateway operation, supporting international freight movements and ensuring shipments are processed accurately, efficiently and within required deadlines.

Working closely with customers, overseas partners and internal Operations teams, the successful candidate will play a key role in coordinating export gateway activity, including consolidations, airline allocations and flight planning, while maintaining high standards of customer service, compliance and operational accuracy.

Key Responsibilities of an Air Export Gateway Clerk

• Manage daily communication with customers, overseas partners and internal departments via email and telephone.
• Liaise with local and international Operations teams to ensure shipments are processed efficiently and within required deadlines.
• Coordinate export gateway processes, including consolidations, airline allocations and flight planning.
• Ensure all export documentation is completed accurately and in line with commodity, airline and country-specific requirements.
• Maintain accurate and high-quality shipment data across company systems.
• Take responsibility for accurate shipment costing, invoicing and billing.Support the wider Operations team in achieving daily KPIs and performance targets.
• Monitor shipments and proactively identify any potential operational issues.
• Investigate and resolve operational queries efficiently and professionally.
• Maintain excellent customer service standards and ensure customers and partners are kept updated where required.
• Ensure all operational activity is completed accurately and in accordance with company procedures.

Skills & Experience Required for an Air Export Gateway Clerk

• Minimum of 2 years' experience within Air Export Operations , ideally within a freight forwarding or gateway environment.
• Strong understanding of export procedures, airline requirements and customs documentation.
• Previous experience working with export consolidations and airline allocations would be advantageous.
• Excellent organisational and multitasking skills, with the ability to prioritise effectively in a fast-paced environment.
• High level of accuracy and attention to detail, with good numeracy skills.
• Confident IT user with the ability to learn new systems quickly.
• Experience using CargoWise would be advantageous.
• Excellent written and verbal communication skills.
• Strong customer service skills with a professional and courteous approach.
• Reliable, proactive and able to work effectively as part of a team.
• Ability to work under pressure while maintaining accuracy and high service standards.

Salary & Benefits for an Air Export Gateway Clerk

• Salary of £32,000 - £34,000 + £2,500 shift allowance .
• 4 on 4 off shift pattern.
• Hours: 12 hour shifts
• Enhanced annual leave entitlement from your start date, increasing with length of service.
• Salary sacrifice car scheme for ultra-low emission vehicles.
• Salary sacrifice cycle scheme.
• Access to physical and mental wellbeing support, including GP access for you and your dependents.
• Access to cashback and discounts across major brands.
• Eyecare voucher scheme.
• Excellent training and development opportunities within a leading global logistics business.