Export & Cross Trade Operatot

Job Advert; Basildon; On-site; GBP 32,000 - 42,000; Full time

Job summary

Job Advert in the Basildon area is seeking a proactive Multi-Modal Export & Cross Trade Operator to oversee export bookings across sea, air and road. You will coordinate multimodal shipments, manage documentation and liaise with overseas agents, carriers and internal teams to ensure timely, compliant delivery.

The role requires strong customer service focus, the ability to build relationships and contribute to sales leads. Experience in freight forwarding and LBase is advantageous.

Qualifications

Responsibilities

• Manage full lifecycle of export bookings and cross-trade movements.
• Coordinate multimodal shipments and prepare customs documentation.
• Maintain accurate shipment records in LBase and liaise with partners.
• Deliver excellent customer service and support business development.
• Negotiate rates and ensure compliance with export regulations.

Job description

Multi-Modal Export & Cross Trade Operator

Location: Laindon
Job Type: Full-time / Permanent

One of our clients is looking for a proactive, organised and customer-focused Multi-Modal Export & Cross Trade Operator

This is an excellent opportunity for an experienced freight forwarding professional who thrives in a fast-paced logistics environment, enjoys building strong customer relationships and understands the importance of delivering efficient, cost-effective and reliable export solutions.

The successful candidate will be responsible for managing day-to-day export and cross-trade operations across sea, air and road freight, ensuring shipments are handled efficiently, compliantly and to the highest standards of customer service.

Key Responsibilities

Export & Cross-Trade Operations

• Manage the full lifecycle of export bookings, including general export enquiries, shipment coordination and cross-trade movements.
• Coordinate multimodal shipments across sea, air and road freight, ensuring timely and cost-effective delivery.
• Arrange collections, overseas deliveries and the preparation and management of customs documentation.
• Create and maintain accurate shipment records within LBase, ensuring all job details and operational information are up to date.
• Liaise with overseas agents, carriers, third-party logistics providers, customs authorities and internal departments to ensure smooth operations.
• Monitor shipment progress and proactively resolve any operational issues or delays.

Customer Service & Business Development

• Deliver excellent customer service by understanding client requirements and meeting, or exceeding, expectations.
• Support sales leads and contribute to developing new business opportunities with existing and prospective customers.
• Assist the sales team with B2B initiatives, accurate data entry, shipment updates and logistical support.
• Build and maintain strong working relationships with customers, suppliers and overseas partners.

Commercial & Financial Management

• Negotiate competitive rates and terms with carriers, suppliers and logistics partners while maintaining high service standards.
• Ensure all job costs are accurately recorded in LBase.
• Prepare and issue export and cross-trade invoices promptly and accurately.
• Liaise with the accounts department to resolve sales and cost queries.
• Work closely with the Branch Manager and colleagues to improve profitability and operational efficiency.

Compliance & Administration

• Ensure all shipments comply with relevant export regulations, customs requirements and industry standards.
• Maintain accurate records of export transactions, shipment statuses and compliance documentation for audit purposes.
• Support the development of supply chain processes to improve efficiency and reduce lead times.Teamwork & Support
• Work collaboratively with colleagues to ensure the smooth running of the department, particularly during peak periods and holiday cove