Experto UK

Airzone Control; Oxford; Sur place; GBP 32 000 - 42 000; Plein temps

Résumé du poste

AIRZONE is seeking a technically skilled Support professional to assist customers in the United Kingdom, both on-site and remotely. You will train customers and provide technical services to ensure optimal system performance.

Essential electronics knowledge and a background in electronics are required. Some experience in HVAC knowledge is desirable, with a willingness to travel domestically and internationally.

Qualifications

• Essential: Higher-level vocational training (Ciclo Formativo de Grado Superior) in Electronics or similar.
• Essential: Knowledge of electronics.
• Desirable: Knowledge of air conditioning/HVAC.
• Minimum Experience: 1 year of previous experience in a similar position.

Responsabilités

• Be a technical reference within the area, with knowledge of solutions at a functional and technical level. Pass on knowledge to the team through internal training sessions.
• Manage communication channels with the Technical Support team. Communication procedures, incident management, installation follow-up, etc.
• Detection and reporting of new incidents through the channels defined by the company.
• Participation in industry trade fairs when necessary, accompanying ATS so that they become as self-sufficient as possible.
• Support for the Technical team based in Spain (Hotline) during peak work seasons (holidays, etc).
• Sizing of the ATS network to cover the services offered by the company. Identification of profiles (together with the sales team), joint review of contractual conditions, contract signing, etc.
• Technical and procedural training for STAs. Monitoring their performance to correct possible misalignments.
• Keep track of service visits.
• Monitor the quality of service of the ATS network with customers.
• Organization of regular webinars to update ATS knowledge, needs, work reports, etc.
• Joint visits with the ATS to resolve incidents, provide training, conduct audits, etc..
• Strengthen customer training (for example, through specific events) in collaboration with the sales network.
• Strengthen training for internal teams.
• Collaboration with the R&D teams to report incidents and product improvements.. Attend installations to carry out a correct diagnosis.
• Collaboration with the training department to prepare training content.
• Reporting of product incidents or malfunctions. In-depth investigation of the root cause of the problem in order to report it appropriately through the channels defined by the company (Carrying out on-site visits)
• Collaboration with the rest of the company's departments to find solutions to customer incidents.

Connaissances

Technical support

Electronics

HVAC knowledge

English

French

Training

Incident management

Formation

Higher-level vocational training in Electronics

Description du poste

En AIRZONE estamos redefiniendo el futuro del confort y la eficiencia energética mediante tecnología de vanguardia. Si te apasionan la innovación y los retos, y quieres trabajar en un entorno dinámico en el que tus ideas importan, ¡queremos conocerte!

Job Objective

Provide technical support to customers in the United Kingdom market, both on-site and remotely. Training of customers and technical services associated with the company.

¿Quiénes somos?

AIRZONE es una empresa líder en soluciones inteligentes de climatización con presencia internacional. Nuestro compromiso con la sostenibilidad, la tecnología y las personas nos ha convertido en un referente en el sector de la climatización.

¡ÚNETE A LA REVOLUCIÓN DEL CONFORT INTELIGENTE!

En AIRZONE estamos redefiniendo el futuro del confort y la eficiencia energética mediante tecnología de vanguardia. Si te apasionan la innovación y los retos, y quieres trabajar en un entorno dinámico en el que tus ideas importan, ¡queremos conocerte!

Roles And Responsibilities

Technical Support

• Be a technical reference within the area, with knowledge of solutions at a functional and technical level. Pass on knowledge to the team through internal training sessions.
• Manage communication channels with the Technical Support team. Communication procedures, incident management, installation follow-up, etc.
• Detection and reporting of new incidents through the channels defined by the company.
• Participation in industry trade fairs when necessary, accompanying ATS so that they become as self-sufficient as possible.
• Support for the Technical team based in Spain (Hotline) during peak work seasons (holidays, etc.

ATS

• Sizing of the ATS network to cover the services offered by the company. Identification of profiles (together with the sales team), joint review of contractual conditions, contract signing, etc.
• Technical and procedural training for STAs. Monitoring their performance to correct possible misalignments.
• Keep track of service visits.
• Monitor the quality of service of the ATS network with customers.
• Organization of regular webinars to update ATS knowledge, needs, work reports, etc.
• Joint visits with the ATS to resolve incidents, provide training, conduct audits, etc..

Training

• Strengthen customer training (for example, through specific events) in collaboration with the sales network.
• Strengthen training for internal teams.
• Collaboration with the R&D teams to report incidents and product improvements.. Attend installations to carry out a correct diagnosis.
• Collaboration with the training department to prepare training content.

Quality

• Reporting of product incidents or malfunctions. In-depth investigation of the root cause of the problem in order to report it appropriately through the channels defined by the company (Carrying out on-site visits)
• Collaboration with the rest of the company's departments to find solutions to customer incidents.

Basic Education Required

Essential: Higher-level vocational training (Ciclo Formativo de Grado Superior) in Electronics or similar.

Specific knowledge

Essential: Knowledge of electronics.

Desirable: Knowledge of air conditioning/HVAC.

Minimum Experience

1 year of previous experience in a similar position is desirable.

Other Specific Job Requirements

Usual place of residence: London

On-site position

Essential: Availability for domestic and international travel — Category B driving licence, spoken languages: English and French.