Expert Property Manager

Chancellors; Bracknell; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading property management team in Bracknell, where you will be responsible for handling document approvals, managing disputes, and ensuring exceptional service delivery. This role offers a competitive package and opportunities for growth within a reputable company.

Qualifications

• Minimum of 5 years' experience in Property Management or Lettings.
• Strong communication skills, both verbal and written.

Responsibilities

• Conducting document approvals and assisting staff with lettings queries.
• Managing tenant & landlord disputes and complaints.
• Collaborating closely with the Expert Services team.

Skills

Communication

Organization

Problem Solving

Attention to Detail

Client Management

Job description

This is an exciting opportunity to join our Head Office in Bracknell in our Property Management Team.

We are looking for highly organised and enthusiastic individuals with a hardworking approach.

With a combination of training, mentoring, opportunities to impress, rewards for success, a competitive package and a fantastic company reputation, it is clear why we are a great business to work for.

Chancellors Estate Agents has recently been acquired by LRG in 2025, one of the largest property services groups in the UK.

KEY RESPONSIBILITIES:

• Working as part of the Expert Services team, conducting document approvals and assisting staff throughout lettings with any queries.
• Meet and exceed both team and individual service standards.
• Delivering an exceptional service for the continued growth of the business.
• Handling standard enquiries for all disciplines and ensuring client queries are dealt with efficiently and promptly.
• Dealing with complex queries alongside the Property Management teams.
• Investigating and resolving queries and problems, advising and recommending courses of action on property issues.
• Managing tenant & landlord disputes and complaints, both written and verbal, to reach satisfactory resolutions.
• Keeping all relevant parties informed and up to date, especially regarding disputes, issues, and complaints, and following up on all queries.
• Calling existing clients to promote management upgrades and referral opportunities.
• Collaborating closely with the Expert Services team to ensure timely completion of tasks.
• Ensuring all queries are addressed promptly and effectively, in line with service standards.
• Maintaining and effectively using office systems.
• Seeking continuous process improvements and actively incorporating client feedback.
• Following the approval process for document approvals sent to Expert Services daily.
• Assisting with and answering complex lettings queries across the business, following standard procedures.
• Reviewing and signing off requests from branches and central teams according to company parameters.
• Complying with lettings administrative procedures, legal requirements, Codes of Conduct and Practice, and Due Diligence procedures.
• Applying an understanding of legal requirements.

KEY SKILLS AND COMPETENCIES

• Minimum of 5 years' experience in Property Management or Lettings.
• Strong communication skills, both verbal and written.
• Quick to learn and follow procedures.
• Highly organized with strong attention to detail.
• Determined to manage and meet client expectations.
• Able to conduct investigative inquiries and maintain objectivity.
• Proactive and able to take ownership of problems.
• Capable of working under tight deadlines and managing high volumes.
• Calm and positive under pressure, with the ability to pacify challenging situations.
• Self-motivated to achieve goals.
• Ability to analyze information, identify root causes, and support effective decision-making.
• Positive attitude and outlook, even in adversity.