Experienced Service Advisor

FRANK G. GATES LIMITED; Stevenage; Vor Ort; GBP 31.000 - 33.000; Vollzeit

Benefits dieser Stelle

25 Days Holiday Allowance

Company Pension Scheme

Staff Discount on Vehicles and Servic

Career Development

Zusammenfassung

Gates of Stevenage seeks an Experienced Service Advisor to manage service bookings, liaise with the workshop, and deliver exceptional customer care. You will handle inquiries, explain charges, and help grow service revenue through plans and accessories in a fast-paced environment.

Strong communication, organisation, and a full UK driving licence are essential. Salary £31,000–£33,000 with OTE £36,000–£39,000 and benefits including pension, holidays, and staff discounts.

Qualifikationen

• Proven track record of success in a customer facing role.
• Ability to work independently and as part of a team.
• IT literate; experience using Keyloop Drive is an advantage.
• Excellent organisational and communication skills.
• Full UK driving licence is essential.

Aufgaben

• Book in customer vehicles for servicing and manage work in progress with regular liaising to meet time frames.
• Build rapport with customers and provide outstanding care under pressure.
• Identify opportunities to improve service profitability and discuss with technicians as needed.
• Explain service charges and arrange/collect payments in person or by phone.
• Promote service plans and accessories to boost sales; bonus structure applies.

Kenntnisse

Customer service

Communication skills

Team player

IT literate

Full UK driving licence

Tools

Keyloop Drive

Jobbeschreibung

We are currently seeking an Experienced Service Advisor to join the team at Gates of Stevenage.

Key Responsibilities:

• Book in customer vehicles for servicing, manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.

• Establish rapport with and provide outstanding care to the customer whilst demonstrating the ability to work calmly under pressure.

• Identify and anticipate ways in which you can help the customer (effective problem solving) whilst also considering the importance of achieving business objectives, whether they be manufacturer standards or the sales and profitability of work undertaken.

• Ensure the customer understands the service charges, what work will be carried out and involve technical advisors to answer queries where necessary.

• Arrange/collect payment from customers over the telephone or in person.

• Introduce additional sales and profitability opportunities (service plans and other accessories). A bonus structure is in place to reward high achiever.

Minimum requirements:

• Proven track record of success in a customer facing, customer service based position.

• The ability to work both independently and as part of a team.

• IT literate (experience using Keyloop Drive system would be an advantage).

• Excellent organisational skills and attention to detail.

• Excellent communication skills.

• Outstanding customer handling skills.

• Self-motivated and professional.

• A full UK driving licence is essential.

Working Hours: 45, hrs per week, Monday - Friday with Saturday's tri-weekly

Salary: £31,000 - £33,000 depending on experience (OTE £36,000 - £39,000)

Benefits: 25 Days Holiday Allowance, Company Pension Scheme, Staff Discount on Vehicles and Servicing, Career Development

Gates are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.

Reasonable adjustments: All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition. If you require reasonable adjustment, please let us know so we can accommodate you. To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview. You do not have to disclose your condition when you are applying for a role with us. The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.