Experienced Medical Receptionist Low Waters...

Scot; Hamilton; Hybrid; GBP 16,000 - 23,000; Full time

Job summary

Low Waters Medical Centre in Hamilton, South Lanarkshire, is seeking a friendly, experienced Medical Receptionist to join our busy Reception Team on a permanent basis.

The role is available on a full-time or part-time basis up to 37 hours per week, spread across five days, with flexibility to cover shifts during sickness and annual leave. Prior GP practice/NHS experience is advantageous.

Qualifications

• Experience in General Practice or NHS setting preferred.
• Excellent communication and organisational skills.
• Ability to signpost patients to services.
• Professional telephone and reception skills.

Responsibilities

• Manage patient appointments and reception interactions.
• Answer general enquiries and triage requests.
• Process repeat prescriptions and signpost to services.
• Scan and process clinical correspondence.
• Support senior staff and team with tasks.

Skills

Telephone etiquette

Face-to-face service

Interpersonal skills

Administrative skills

Attention to detail

Work under pressure

Team player

Tools

INPS Vision

Docman

Job description

Low Waters Medical Centre – Hamilton, South Lanarkshire

Low Waters Medical Centre is a friendly, six-partner GP practice based in Hamilton, South Lanarkshire, with a patient list of approximately 8,300. We are also a training practice.

We are currently looking for a friendly, experienced Medical Receptionist to join our busy Reception Team on a permanent basis.

Hours of Work

This permanent position is available on a full-time or part-time basis, up to a maximum of 37 hours per week.

Working hours will be spread across five days, Monday to Friday. Flexibility is essential, as the successful applicant will be required to provide cover for other shifts during periods of staff sickness and annual leave.

The Ideal Candidate

Applicants should be enthusiastic, self-motivated and confident working in a busy, fast-paced environment.

The successful candidate will demonstrate:

• A professional, calm and caring telephone manner.
• Considerable experience dealing face-to-face with members of the public.
• The ability to assess patients' needs and appropriately signpost them to the most suitable services.
• Excellent interpersonal and communication skills.
• Strong administrative skills and exceptional attention to detail.
• The ability to prioritise workload and work effectively under pressure.
• A flexible approach to work and the ability to work well as part of a team.

Experience of using the INPS Vision clinical system and Docman document management software would be advantageous.

Main Duties and Responsibilities

Duties will include:

• Dealing with patients at Reception and over the telephone in a professional, caring and sensitive manner.
• Making and managing patient appointments.
• Responding to general enquiries.
• Processing repeat prescription requests.
• Scanning and processing clinical correspondence.
• Signposting patients to appropriate healthcare services.

The successful applicant will receive support from our experienced Senior Receptionist, Workflow Manager, Deputy Manager and Management Partner.

Experience

Previous experience working within a General Practice or NHS Community setting is preferred but is not essential.

Reference:

Salary: 14.50 per hour

Contract Type: Permanent

Posted On: 02/11/2026

Closing Date: 27/11/2026