Experienced Medical Receptionist

NHS; Manchester; On-site; GBP 20,000 - 28,000; Full time

Job summary

A friendly GP practice in Central Manchester is looking for an experienced receptionist/administrative professional to join their team. This role includes managing appointments, addressing patient inquiries, and ensuring the efficient running of the front desk. The position requires strong organizational and interpersonal skills, as well as proficiency in EMIS Web and Docman.

Qualifications

• Experience working in a GP practice (Reception/Admin) required.
• IT skills, including EMIS Web and Docman knowledge.
• Excellent communication skills (both written and oral).

Responsibilities

• Manage patient appointments and inquiries using EMIS Web.
• Direct patients to appropriate services and professionals.
• Maintain accurate patient records in electronic format.

Skills

Interpersonal skills

Time Management

Initiative

Flexibility

Education

GCSEs or equivalent (Grade B or above in English)

Tools

EMIS Web

Docman

Job description

We are a friendly and supportive GP practice located in Central Manchester seeking a part time / full time experienced receptionist/administrative. It is an exciting opportunity for an enthusiastic individual to join our dynamic team.

Main duties of the job

The main duties of the position include answering the telephone, working at the reception front desk, managing and booking appointments, EMIS tasks, Docman scanning and attaching, handling emails, taking prescription requests, registering patients, and performing some general administrative duties. You will receive full support.

About us

West Point Medical Centre is along-established GP surgery and training practice that is committed to preserveand enhance its good reputation for being caring and innovative by providinghigh quality medical services in a friendly, happy and healthy environment.

Job responsibilities

To undertake a variety of reception andadministration duties to assist in the smooth running of the Practice andprovide a high level of service to patients, doctors, nurses and other membersof the Practice team.

Main Duties

• Make new and follow-up patient appointments in atimely manner using the IT system (EMIS web)
• Receive and direct patients to the correctprofessional or service
• Act as chaperone
• Contact the interpretation service for patientsas required
• Maintain accurate records of patient care inelectronic format using the correct codes
• Prepare reception area for incoming colleagues,participate hand over between shifts
• Take telephone messages and general enquiries,direct as necessary to GP
• Process incoming and outgoing correspondence,including managing workflow tasks
• Manage all queries (including administrativequeries) as necessary in an efficient manner
• Input data into the patient's healthcare recordsas necessary
• Support the team in the effective use ofsearches, audits and recalls
• Be aware of confidentiality and offer patientsthe opportunity to go to a confidentiality booth if they are distressed orimparting sensitive information

General

• Observe health and safety guidelines at all times
• Participate in any training programme implementedby the Practice
• Any other reasonable duties as necessary

Person Specification

Experience

• Experience of working in a GP practice (Reception/Admin)
• IT skills (EMIS Web and Docman knowledge)
• Time Management and the ability to work to deadlines
• Interpersonal skills
• Planning and organising
• Ability to perform under pressure
• Initiative and adaptability
• Self-motivated
• Flexibility to work in shift patterns
• Experience of working in a GP practice (Reception/Admin)

Qualifications

• GCSEs or equivalent qualifications with Grade B or above in English
• Excellent communication skills (Written and Oral)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.