Full Time/Part Time Medical Receptionist

NHS; Preston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a reliable full-time or part-time Medical Receptionist to join their practice team. The role involves providing an efficient reception service, dealing with patient inquiries, and assisting with various administrative tasks. Ideal candidates will have previous experience in a medical setting and demonstrate excellent communication skills.

Benefits

Training and development

5 weeks annual leave pro rata, increasing to 6 weeks after 5 years

30 minute paid lunch break

Competitive remuneration

Uniform

Qualifications

• Previous Medical Receptionist experience in a GP Surgery.
• Smart appearance, articulate with flexibility and willingness to adapt.

Responsibilities

• Receive, assist and direct patients efficiently.
• Ensure effective reception service and manage appointment systems.
• Process prescriptions and manage patient inquiries.

Skills

Communication skills

Interpersonal skills

Ability to manage time

Ability to multi-task

Education

5 GCSE C or above including Maths and English

Tools

Emis Web

Microsoft Office

Job description

Full Time/Part Time Medical Receptionist

Ribbleton Medical Centre are expanding their practice team and require a reliable, experienced, Full Time or Part time Medical Receptionist.

Hours are Monday to Friday worked on a rota covering from 8 am to 6:30 pm. You must be flexible with working hours as you may be opening up the surgery at 8 am or covering the late shift and closing the surgery at 6:30 pm.

About the Practice

Ribbleton Medical Centre is an expanding training practice, serving a population of 9098 patients.

Our team consists of:- 3 GP Partners; 4 Salaried GP; 3 Practice Nurses; 1 Physician Associate; 1 Advanced Nurse Practitioner; 2 Clinical Pharmacist; 2 Medicines Management; 10 Receptionist/Administrative Assistants and 1 Practice Manager and 1 Assistant Practice Manager.

What we can offer you

• Training and development
• 5 weeks annual leave pro rata, increasing to 6 weeks after 5 years
• 30 minute paid lunch break
• Competitive remuneration (dependent upon experience) AfC band 3
• Uniform

Main duties of the job

• Ensure aneffective and efficient reception service is provided to patients and anyother visitors to the Practice
• Deal withall general enquiries and explain practice procedures when required
• Explainpractice arrangements and formal requirements to new patients and thoseseeking temporary cover and ensure procedures are completed
• Handingcompleted repeat prescriptions to patients and checking names and address
• Fileprescriptions, sick notes and path lab forms in alphabetical order
• Receivesamples from patients and ensure they have been labelled correctly priorto sending to the lab
• Process appointment requests over the telephone or face to face

About us

Ribbleton Medical Centre is anexpanding training practice, serving a population of 9098 patients.

We are CQC rated as good.

Our team consists of 3 GP Partners; 3 SalariedGP; 3 Practice Nurses; 1 Physician Associates; 1 Advanced Nurse Practitioner; 2 ClinicalPharmacist; 2 Medicines Management; 10 Receptionist/Administrative Assistants and 1 Practice Manager and 1 Assistant Practice Manager.

As a training practice, we support and mentor Medical Students; Foundation Year Doctors; GP registrar and Trainee Physician Associates.

Job responsibilities

Job Description:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Receive care navigation training for effective signposting to relevant services
• Deal with all general enquiries and explain practice procedures when required
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Handing completed repeat prescriptions to patients and checking names and address
• Advise patients of relevant charges for private (Non-General Medical Services) services, accept payment and issue receipts for same
• Check patient in for their appointments
• File prescriptions, sick notes and path lab forms in alphabetical order
• Action tasks sent by all clinicians
• Check new patient registration forms have been completed correctly and check their ID
• Receive samples from patients and ensure they have been labelled correctly prior to sending to the lab
• Deal with practice tasks and book appointments accordingly
• Deal with home visits requests and check the home visit screen to provide summary printouts for the clinician
• Deal with late call requests
• Ensure total familiarity with all appointment systems including regular and incidental variations
• Book appointments and ensuring sufficient information is recorded to enable retrieval of the medical record
• When covering reception to monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
• Monitor effectiveness of the system and report any problems or variations to the Assistant Manager/Practice Manager
• Process patients changes of address, computer data and medical records (have knowledge of practice boundary)
• Process repeat prescription requests in accordance with practice guidelines
• Ensure prompt logging on to the telephone system
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Ensure adequate stationery is on the reception desk
• Photocopy as requested
• Display practice leaflets in the designated holders and on the reception desk
• Order supplies from the Pathology Department
• Sort incoming notes for new patients
• Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to
• Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover
• Ensure clinical rooms are ready to use before and after surgeries
• Ensure adequate stationery in all consulting rooms
• Ensure all noticeboards are tidy in all consulting rooms
• Tidy the waiting area
• Undertaken any additional duties appropriate to the post as requested by the Partners/Practice Manager / Assistant Manager
• The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Demonstrate due regard for safeguarding and promoting the welfare of children and adults.

Equality, diversity and inclusion:

The post-holder will support the equality, diversity and inclusion rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Safeguarding:

The post-holder will safeguard and promote the welfare of adults and children with care and support needs. Their responsibilities are:

To minimise any potential risk to adults and children with care and support needs

The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.

Person Specification

Qualifications

• Qualifications
• 5 GCSE C or above including Maths and English

Personal

• Motivate self and others
• Smart appearance
• Articulate
• Flexibility and Willingness to accept change and new approaches.

Experience

• Previous Medical Receptionist experience in a GP Surgery
• Previous use of Emis Web

Skills

• Communication skills-verbal (face to face and telephone) and written.
• Sound interpersonal skills-tact and diplomacy
• Handling conflict and difficult situations.
• Ability to work on own initiative and as part of a team
• Aptitude to learn and develop new skills
• Ability to use own judgement, resourcefulness and common sense
• Ability to multi-task , manage own time
• And prioritise urgent tasks
• Experience of Microsoft Office
• Ability to book appointments, organise surgeries, file records, prepare consulting rooms etc

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.