Experienced Casino Dealer

Grosvenor Casino; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join an exciting journey with a forward-thinking company dedicated to becoming the UK's most loved casinos. As a skilled dealer, you will provide exceptional customer service and create memorable live gaming experiences. This role offers the chance to connect with customers, understand their needs, and ensure a safe and enjoyable environment. With a commitment to teamwork and community, your contributions will make a significant impact. Enjoy a range of benefits including a joining incentive, uncapped tips, and a vibrant work culture that values service and responsibility. Don't miss this opportunity to be part of a dynamic team!

Benefits

£1,000 joining incentive

Share of uncapped tips

Premium pay allowance after midnight

50% off food and soft drinks

Employee rewards platform

Monthly & Yearly STARS awards

Employee Assistance programme

Access to mental health first aiders

Qualifications

• Must be 18+ and have the right to work in the UK.
• A fantastic personality and strong communication skills are essential.

Responsibilities

• Welcome and assist customers in gaming, ensuring a great experience.
• Follow guidance from supervisors to meet table demand and service standards.

Skills

Customer Service

Gaming Knowledge

Communication

Team Collaboration

Education

PFL Holder

Job description

As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences.

As a valued team member, you'll receive a number of benefits:

• £1,000 joining incentive paid in 2 installments (T's & C's apply)
• A share of uncapped tips
• Premium pay allowance after midnight (£1per hour)
• 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
• Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
• Monthly & Yearly STARS awards
• Employee Assistance programme and access to in-venue mental health first aiders

Job Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As an experienced dealer you will:

• Acknowledge, welcome and assist customers in gaming
• Understand the games, payouts and who are our high value members
• Connectwith first time customers, explaining how the games are run
• Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
• Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

Qualifications

• A fantastic personality
• Holder of a PFL
• Collaborate and work as part of the wider casino team
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
• Applicants must be 18+ & have right to work in the UK