Experienced Casino Dealer

Grosvenor Casinos Limited; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and growing casino environment as an experienced dealer, where your fantastic personality and gaming knowledge will create memorable experiences for our customers. You'll engage with guests, ensuring they feel welcomed and informed about our games while prioritizing safer gambling practices. This role offers the chance to work in a dynamic team, embodying our values of Service, Teamwork, Ambition, Responsibility, and Solutions. If you're ready to bring your skills to a beloved community hub, this is the perfect opportunity for you.

Qualifications

• Fantastic personality and ability to connect with customers.
• Flexibility to work various shifts, including nights and weekends.

Responsibilities

• Assist customers in gaming and explain game rules.
• Observe signs of problem gambling and inform management.

Skills

Customer Service

Gaming Knowledge

Team Collaboration

Safer Gambling Awareness

Education

PFL Holder

Job description

Job Description

We are Grosvenor Casinos, on a journey to become the UK's most loved casinos. Our venues are at the heart of their communities, providing a space for people to play, have fun, relax with friends, and enjoy our fabulous food, drinks, and entertainment.

We are experiencing exciting growth, making it an ideal time to join us.

As an experienced dealer, you will:

1. Acknowledge, welcome, and assist customers in gaming.
2. Understand the games, payouts, and identify our high-value members.
3. Connect with first-time customers, explaining how the games are run.
4. Follow guidance from the CADS and gaming supervisor to meet table demand and deliver excellent service on the gaming floor.
5. Prioritize safer gambling by observing signs of problem gambling and informing a manager.

Qualifications

• A fantastic personality.
• Holder of a PFL.
• Ability to collaborate and work as part of the wider casino team.
• Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
• Flexibility to work any time of the day, including nights, weekends, and bank holidays.
• Applicants must be 18+ and have the right to work in the UK.

Additional Information

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