Experienced Casino Dealer

TN United Kingdom; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the UK casino market is seeking skilled dealers to join their team. This role offers the opportunity to provide exceptional customer service through live gaming experiences, ensuring that every guest feels welcomed and valued. With a focus on community and fun, the casino is on a growth journey, making it an exciting time to be part of their team. As a dealer, you'll engage with customers, manage gaming tables, and promote responsible gambling practices. Join a vibrant environment where your contributions can make a real difference!

Benefits

£1,000 joining incentive

Share of uncapped tips

Premium pay allowance after midnight

50% off food and soft drinks

Employee rewards platform

Monthly & Yearly STARS awards

Employee Assistance programme

Qualifications

• Must have a fantastic personality and be a PFL holder.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Welcome and assist customers in gaming experiences.
• Ensure a safe gambling environment and assist with problem gambling.

Skills

Customer Service

Gaming Knowledge

Communication

Team Collaboration

Education

PFL Holder

Job description

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As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences.

As a valued team member, you'll receive a number of benefits:

1. £1,000 joining incentive paid in 2 installments (T's & C's apply)
2. A share of uncapped tips
3. Premium pay allowance after midnight (£1 per hour)
4. 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
5. Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
6. Monthly & Yearly STARS awards
7. Employee Assistance programme and access to in-venue mental health first aiders

Job Description

We are Grosvenor Casinos and we are on a journey to become the UK’s most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As an experienced dealer you will:

1. Acknowledge, welcome and assist customers in gaming
2. Understand the games, payouts and who are our high value members
3. Connect with first time customers, explaining how the games are run
4. Follow guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
5. Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

Qualifications

1. A fantastic personality
2. Holder of a PFL
3. Collaborate and work as part of the wider casino team
4. Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
5. Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
6. Applicants must be 18+ & have right to work in the UK