Experienced Casino Cashier

Metropolitan Gaming; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading gaming and leisure brand in London seeks a dedicated Cash Desk team member to ensure compliance with procedures and deliver exceptional customer service. The role involves banking processes, maintaining ATMs, and supporting customer service initiatives. Ideal candidates will have banking experience and a strong work ethic, with opportunities for growth within the company.

Benefits

50% off food and beverages in all UK venues

Extensive Rewards platform

Company Sick Pay

Company Pension

Life Assurance

Refer a friend incentive

Financial advice services

Employee health and wellbeing services

Virtual GP Services

Cycle to work scheme

Qualifications

• Experience in banking or finance is essential.
• Strong customer service skills and a positive attitude are required.

Responsibilities

• Ensure compliance with Cash Desk Procedure Manual and guidelines.
• Provide high-level customer service to all visitors.
• Process banking and maintain ATMs.

Skills

Banking or finance experience

Customer service focused

Organised and methodical

Strong work ethic

Positive attitude

Numerate

Articulate

Personable

Computer literate

Tools

NEON

Job description

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guests on whichever platform or venue they visit.

Our city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square and London's newest luxury casino, Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and staff.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We provide opportunities to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. Alongside a competitive salary, our benefits include:

• 50% off food and beverages in all UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health, and more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance programme: a confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

Who You Are

• Always observe the conditions and requirements of the Cash Desk Procedure Manual, guidelines, directives, and relevant legislation.
• Ensure all company records and paperwork are accurately and comprehensively completed according to company procedures and accounting guidelines, reporting errors and omissions to your manager.
• Investigate queries from head office or in-house.
• Update points/player tracking for customers.
• Maintain all ATMs.
• Process all banking.
• Provide all visitors and members with the highest level of customer service to ensure a unique guest experience.
• Meet day-to-day customer service needs and respond appropriately to all queries.
• Support company-wide customer service initiatives.
• Create a team environment and support other team members where possible.
• Keep management informed of major players and their transactions or any unusual incidents.
• Maintain good working relationships with management and other departments within the venue.
• Report and refer any unusual or major incidents of concern to senior colleagues.
• Always reflect the company's values in your work.

Required Skills:

• Banking or finance experience
• Strong work ethic with a passion for exceeding expectations
• Organised and methodical
• Upbeat and positive attitude
• Numerate
• Articulate (in English)
• Personable
• Customer service focused
• Computer literate

Desirable But Not Essential

• Competent with NEON
• Understand and apply AML/SG policy requirements for the cashier role
• Competent with cash desk manual and policies
• Holds a valid Personal Functional Licence (PFL)
• Understand and apply AML/SG policy requirements to the cashier role and seek support or guidance to ensure full compliance

Please Note: You must be 18 or over and have the right to work in the UK.