Experienced Casino Cashier

Metropolitan Gaming; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading gaming and leisure brand in London seeks a dedicated Cash Desk Staff member. The role involves ensuring compliance with procedures, delivering exceptional customer service, and managing banking transactions. Join a vibrant team and enjoy extensive benefits, including discounts and health services.

Benefits

50% off food and beverages in all UK venues

Extensive Rewards platform

Company Sick Pay

Company Pension

Life Assurance

Refer a friend incentive

Financial advice services

Employee health and wellbeing services

Virtual GP Services

Season Ticket Loans

Employee assistance programme

Cycle to work scheme

Qualifications

• Experience in banking or finance is essential.
• Strong customer service skills are crucial for this role.

Responsibilities

• Ensure accurate completion of company records and paperwork.
• Provide high-level customer service for a unique guest experience.
• Process all banking transactions and maintain ATMs.

Skills

Banking or finance experience

Strong work ethic

Customer service focused

Organised and methodical approach

Upbeat and positive attitude

Numerate

Articulate in English

Personable

Computer literate

Tools

NEON

Job description

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing an exceptional experience and service for our guests, whichever platform or venue they visit.

Our city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square and London's newest luxury casino, Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo. We're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and staff.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We provide opportunities to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. Alongside a competitive salary, our benefits include:

• 50% off food and beverages in all UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health, and more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance programme: confidential helpline with 24/7 advice and counselling
• Cycle to work scheme

Who You Are

• Always observe the conditions and requirements of the Cash Desk Procedure Manual, guidelines, directives, and relevant legislation.
• Ensure all company records and paperwork are accurately and comprehensively completed per company procedures and accounting guidelines, reporting errors to your manager.
• Investigate queries from head office or in-house.
• Update points/player tracking for customers.
• Maintain all ATMs.
• Process all banking transactions.
• Provide all visitors and members with the highest level of customer service to ensure a unique guest experience.
• Actively meet day-to-day customer service needs and respond appropriately to all queries.
• Support company-wide customer service initiatives positively.
• Create a team environment and support colleagues where possible.
• Keep management informed of major players and transactions or any unusual incidents.
• Maintain good relationships with management and other departments.
• Report and refer any unusual or major incidents of concern to senior colleagues.
• Consistently deliver a high standard of customer service to ensure a memorable guest experience.
• Reflect and uphold the company's values at all times.

Required Skills

• Banking or finance experience
• Strong work ethic with a passion for exceeding expectations
• Organised and methodical approach
• Upbeat and positive attitude
• Numerate
• Articulate in English
• Personable
• Customer service focused
• Computer literate

Desirable But Not Essential

• Proficiency with NEON
• Understanding and application of AML/SG policies for the cashier role
• Competence with cash desk manual and policies
• Holding a valid Personal Functional Licence (PFL)
• Understanding and adherence to AML/SG policies, seeking support when needed to ensure compliance

Please Note: You must be 18 or over and have the right to work in the UK.