Experience Operations Specialist - Scale Global IRL Events

Scarlet; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Scarlet in London builds premium IRL experiences and scales its events globally. You will join the Growth team, working with the Experience Lead to develop systems and processes that amplify guest journeys.

You will hands-on build automation, venue sourcing workflows, and guest experiences, while maintaining clean data and MECE-driven playbooks to ensure scalable, high-touch events across cities.

Qualifications

• 3+ years organizing events, exceptional hospitality experiences, or in an operations role.
• Love problem solving and are fascinated by how to make an events engine hum—from venue sourcing to invite workflows to guest experience.
• Deep passion for IRL experiences and scaling Scarlet's events and community globally.
• Outstanding organizational skills, care about clean data and processes, use AI agents in your work, and you like to get hands-on.
• Approach problems from first principles and adhere to MECE principles.

Responsibilities

• Work closely with our Experience Lead to organise premium experiences for customers, sales prospects, media, and other industry stakeholders.
• Use agents and hands-on to build and optimise the system(s) that scale our IRL events and community.
• Build and maintain event playbooks to ensure consistent, world-class delivery as we scale.
• Identify opportunities for automation while preserving a high-touch, hyper-hospitable guest experience.
• Book incredible venues, manage guest logistics, and help produce attendee-delighting events.
• Create thoughtful pre-event workflows that scale but remain personal.
• Craft tools to find exceptional event spaces in any city.
• Work closely with Sales teammates to design systems that find the right guests, manage invitations, track attendance, and surface important attendee insights.

Skills

Event organizing

Hospitality

Problem solving

AI agents

MECE

First principles

Hands-on

Data cleanliness

Tools

CRM automation

Playbooks

Automation tooling

Job description

Scarlet in London builds premium IRL experiences and scales its events globally. You will join the Growth team, working with the Experience Lead to develop systems and processes that amplify guest journeys.

You will hands-on build automation, venue sourcing workflows, and guest experiences, while maintaining clean data and MECE-driven playbooks to ensure scalable, high-touch events across cities.