Service Designer - CRM

Vertus Partners; City of Edinburgh; Híbrido; GBP 86.000 - 117.000; Jornada completa

Descripción de la vacante

Vertus Partners in Edinburgh is seeking two Service Designers to support CRM-related process reviews and customer/colleague journeys. The role focuses on translating business needs into actionable design across business and technology teams.

This six‑month contract is based in Edinburgh with 2 days on-site per week, paying approximately £550 per day inside IR35. You will shape enterprise‑level journey transformations, prioritising employee experience and CRM platform improvements.

Formación

• Extensive experience in a Service Design or Customer Journey transformation role.
• Experience designing journeys to improve colleague/employee experience.
• Background in CRM/platform journey transformation initiatives.

Responsabilidades

• Translate business requirements into actionable service design solutions with business and technology teams.
• Assess business impact of proposed changes to platforms and systems.

Conocimientos

Service design

Customer journey mapping

CRM

Stakeholder collaboration

Employee experience design

Descripción del empleo

Our client is a leading Financial Services organisation which is looking to add two Service Designers to support with the review and re-design of a number of processes and customer/colleague journeys relating to a number of CRM-related systems.

The role would involve working closely with the business as well as technology teams to translate business requirements into actionable solutions, whilst also assessing the business impact of proposed changes to platforms and systems.

The ideal candidate would have:

• Extensive experience in a Service Design or Customer Journey transformation role, working on enterprise-level projects.
• Experience in the design of journeys to improve colleague or employee experience of particular interest.
• Ideally a background in delivering of CRM/platform journey transformation inititatives.

Role is being offered as an initial 6-month contract based in Edinburgh (2 days pw on-site), paying c. £550pd (inside IR35).