Experience Design Specialist | London, UK

JPMorgan Chase & Co.; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Experience Design Specialist to enhance the user experience across products and services. In this pivotal role, you will leverage your expertise to solve complex design challenges, mentor junior talent, and collaborate with cross-functional teams to deliver accessible and user-friendly solutions.

Qualifications

• 7+ years of experience in user experience design.
• Proven ability to develop visual representations of user journeys.
• Experience with inclusive design and accessibility guidelines.

Responsibilities

• Develop and execute design strategies for complex projects.
• Mentor junior designers and promote inclusive design practices.
• Collaborate to integrate user experience into product development.

Skills

User experience design

Inclusive design

Visual storytelling

Prototyping

Collaboration

Tools

HTML

CSS

JavaScript

React

Job description

Experience Design Specialist

JPMorgan Chase & Co. London, United Kingdom

Job Description

As a Vice President Experience Design in Markets, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Our institutional trading clients have complex, fast-paced, informational overloaded jobs, within an already complex industry, and so the tools we design must add value while adding minimal complexity. To do our job well, we utilize creative design-led techniques to help us break through the industry jargon and bureaucracy and find insights that others can't. We elevate Design not just to solve users' problems but also to use design to steer the product's evolution into a powerful and extensible framework.

Job Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Act as the most senior designer in London on a geographically diverse team.

Required Qualifications, Capabilities and Skills

• 7+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred Qualifications, Capabilities and Skills

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Has led design work on successful digital products, demonstrating user- and human-centered design approaches
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
• Prior work in publishing or knowledge management systems. Knowledge of how metadata influences how content distribution UIs can function.

About our Digital Markets Experience Design team

Digital Markets Experience Design (DMXD) is an award-winning team, recognized for its accomplishments in design and innovation. DMXD includes product designers, UX researchers, content strategists, and DesignOps. Our team partners with Business, Product, and Technology across Markets to design products and services that drive engagement, increase client satisfaction and delight users.

Learn more about us at http://design.jpmorgan.com/

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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