Executive TPM Leader, Digital Banking & Process Innovation

JPMorgan Chase & Co.; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Senior Process Engineer to design and improve end-to-end operations across retail banking products. You will collaborate with Product, Operations, Technology, Risk, and Compliance to deliver scalable, compliant processes and embed risk controls from the start.

You will mentor junior engineers, promote ownership and a customer-centric approach, and help expand digital banking capabilities in an agile environment.

Qualifications

• Experience mapping complex operations and customer journeys using BPMN 2.0 and Signavio or similar tooling.
• Ability to align with cross-functional stakeholders and communicate clearly.
• Experience organizing work, prioritizing dependencies, and delivering outcomes autonomously.
• Understanding of operational risk and building compliant, well-controlled processes.
• Strong critical thinking and continuous improvement mindset.
• Mentorship and team-first approach.
• Self-starter in fast-paced, evolving environments.
• Knowledge of retail banking products and servicing.
• Experience in agile product delivery environments.
• Strong analytical and structured decision-making abilities.

Responsibilities

• Design and improve end-to-end operational journeys across retail banking products and services using BPMN 2.0 (Signavio or equivalent).
• Partner with Product, Operations, Technology, Risk, Controls, Compliance, and Legal to align on requirements and delivery timelines.
• Lead delivery of process engineering workstreams, planning work, managing dependencies, and driving decisions in an agile environment.
• Embed risk and controls into process designs by identifying operational and regulatory risks early and ensuring appropriate controls are built in.
• Drive continuous improvement through data analysis, root cause investigation, and feedback loops to simplify, standardize, and automate processes.
• Mentor and support junior engineers through coaching, design reviews, and sharing best practices.
• Champion a customer-centric approach in all process designs.
• Foster a diverse and inclusive team culture.
• Contribute to initiative leadership as needed.
• Communicate clearly and build alignment with senior partners across business and technology.
• Support a culture of ownership, critical thinking, and continuous improvement.

Skills

BPMN 2.0

Signavio

Cross-functional communication

Autonomous delivery

Operational risk awareness

Continuous improvement

Mentorship

Customer-centric mindset

Ownership mindset

Agile delivery

Analytical thinking

Tools

Signavio Process Designer

Job description

JPMorgan Chase & Co. is seeking a Senior Process Engineer to design and improve end-to-end operations across retail banking products. You will collaborate with Product, Operations, Technology, Risk, and Compliance to deliver scalable, compliant processes and embed risk controls from the start.

You will mentor junior engineers, promote ownership and a customer-centric approach, and help expand digital banking capabilities in an agile environment.