Executive Support Manager: Lead Governance & Operations

Factory International; Manchester; On-site; GBP 35,000 - 37,000; Full time

Job summary

Factory International is seeking an Executive Support Manager to lead the Executive Support function, delivering a high-quality, professional service to the Executive Team. You will lead the team, manage governance and board administration, and continuously improve administrative processes to support organisational efficiency.

You will ensure effective resource planning, risk management and performance monitoring while championing data protection and confidentiality across all executive support

Qualifications

• Significant experience leading Executive Support, Office Management or Senior Administrative functions in a complex organisation.
• Experience managing and developing administrative teams.
• Experience coordinating senior leadership, Board and Committee administration.
• Proven ability to juggle competing priorities and workloads in a fast-paced environment.
• Experience developing, implementing and monitoring policies, procedures and service standards to improve efficiency.
• Experience managing records and documentation to ensure accuracy, compliance and effective organisational support.

Responsibilities

• Lead, develop and manage the Executive Support Team to deliver high-performing, customer-focused service.
• Oversee the delivery of a consistent, high-quality Executive Support service to the Executive Team.
• Plan workloads and resource allocation to meet organisational needs and ensure business continuity.
• Coordinate governance, board and committee activity including agendas, papers and records.
• Maintain effective administrative systems and records management.
• Drive continuous improvement of processes, systems and service standards, including AI-enabled solutions.

Skills

Organisational skills

People management

Communication

Analytical thinking

Microsoft Office

Digital administration

Planning & prioritisation

Tools

Microsoft Office

Job description

Factory International is seeking an Executive Support Manager to lead the Executive Support function, delivering a high-quality, professional service to the Executive Team. You will lead the team, manage governance and board administration, and continuously improve administrative processes to support organisational efficiency.

You will ensure effective resource planning, risk management and performance monitoring while championing data protection and confidentiality across all executive support