Executive Office PA - Part-Time (22 hrs) - Fixed-Term

Chester Zoo; Chester; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

Staff pass

Cycle to work scheme

Healthcare plan

Discounted gym membership

Discounts on cinema tickets

Pension scheme

Job summary

Chester Zoo is seeking an experienced Executive Office PA to join the Executive Office on a fixed-term basis until 31 December 2027. You will support the Executive Directors with confidential diary management, prioritisation, and stakeholder coordination, enabling strong governance and efficient operations.

The role requires handling sensitive information with discretion, coordinating UK and international travel, and providing cover for the Executive Assistant when needed.

Qualifications

• A Level 5 qualification in Business Administration (or equivalent) or extensive experience providing high-level support to Directors or senior leaders in a similar role.
• Proven experience independently managing complex Executive-level diaries and inboxes, using sound judgement, discretion and decision-making skills to effectively prioritise competing demands and resolve issues proactively.
• Excellent communication with strong reporting and stakeholder management skills, engaging with colleagues at all levels of the organisation as well as external partners, Trustees and senior leaders.
• Highly organised, meticulous and adaptable with exceptional attention to detail and the ability to manage multiple priorities seamlessly.
• Experience building relationships, influencing others positively and working collaboratively to achieve outcomes.
• Experience handling highly confidential and sensitive information with discretion and professionalism, delivering excellent customer service and support.
• Proactive problem solver who seeks opportunities to improve processes and takes ownership of tasks end-to-end.
• Experience coordinating complex UK and international travel arrangements.

Responsibilities

• Provide proactive, high-quality support to senior leaders in a busy and fast-moving environment.
• Manage complex diaries and inboxes, prioritising, escalating and resolving issues as appropriate.
• Provide cover and deputise for the Executive Assistant when required to ensure continuity of support."
• Build strong relationships with stakeholders internally and externally.
• Coordinate meetings, events and activities from start to finish, ensuring actions are followed through and deadlines met.
• Prepare professional correspondence, reports, presentations and other documents to a high standard.
• Handle confidential and sensitive information with integrity and sound judgement.
• Support governance and reporting activities with accuracy and attention to detail.
• Work collaboratively as part of the Executive Office team, providing flexible support and continuity across the function.
• Anticipate challenges, identify solutions and take ownership from start to finish.
• Coordinate complex UK and international travel arrangements.

Skills

Diary management

Stakeholder management

Communication

Organisational skills

Discretion

Problem solving

Interpersonal skills

Education

Level 5 Business Administration

Tools

Outlook

Word

PowerPoint

Teams

Job description

Chester Zoo is seeking an experienced Executive Office PA to join the Executive Office on a fixed-term basis until 31 December 2027. You will support the Executive Directors with confidential diary management, prioritisation, and stakeholder coordination, enabling strong governance and efficient operations.

The role requires handling sensitive information with discretion, coordinating UK and international travel, and providing cover for the Executive Assistant when needed.