Executive Head Housekeeper

Schulte European Group; St Andrews; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Pension from Day 1

Meal on shift in team restaurant

Staff discounts

Discounted hotel room rates for you

Refer a Friend scheme

Healthcare plans

Positive team working environment

Monthly schedules

Bespoke uniform

Job summary

Marine & Lawn Rusacks in St Andrews is seeking an experienced Executive Housekeeper to lead the housekeeping team and uphold five-star standards across guest rooms and public areas.

You will manage rosters, recruit and develop staff, monitor quality checks, and collaborate with Front Office and Maintenance to ensure perfect room readiness and guest satisfaction.

This role demands hands-on leadership, attention to detail, and a commitment to safety, cost control and an exceptional guest experience.

Qualifications

• Previous experience in a senior Housekeeping role, ideally within a luxury, four-star or five-star hotel environment.
• Strong leadership and people management skills, with the ability to motivate, coach and inspire a team.
• Genuine passion for delivering exceptional cleanliness, presentation and guest service standards.
• Excellent organisational skills, with the ability to manage competing priorities in a busy hotel environment.
• Experience managing departmental budgets, payroll, stock control and operational efficiency.
• Proactive, solutions-focused approach and the confidence to take ownership of departmental performance.
• Strong communication skills and the ability to build positive working relationships across departments.
• Sound understanding of health and safety requirements and housekeeping best practices.

Responsibilities

• Lead, motivate and develop the Housekeeping team to foster a positive, prideful culture.
• Oversee daily operations to maintain five-star standards in guest rooms, bathrooms and public spaces.
• Conduct regular room inspections and quality checks to uphold brand standards.
• Manage rotas, staffing levels, payroll and productivity in line with budget expectations.
• Recruit, onboard, train and develop team members and support career progression.
• Control supplies, linen, guest amenities and stock to balance cost with quality.
• Collaborate with Front Office, Maintenance and other departments to ensure seamless room readiness.
• Identify maintenance concerns and ensure timely repairs are reported and followed up.
• Ensure health and safety, COSHH and company policies are followed.
• Handle guest feedback professionally and drive service recovery.
• Continuously review procedures to improve efficiency and guest experience.

Skills

Leadership

People management

Attention to detail

Health & safety

Communication

Job description

Executive Housekeeper – Full-Time Permanent

Marine & Lawn Rusacks

Overview

Lead with pride, inspire excellence and make every stay sparkle!

We are looking for an experienced, passionate and hands-on Executive Housekeeper to join our leadership team at Rusacks St Andrews.

This is a fantastic opportunity for a motivated hospitality professional who takes pride in delivering exceptional standards, developing a successful team and ensuring every guest enjoys a truly memorable five-star experience.

As Executive Housekeeper, you will lead our Housekeeping Department, ensuring our beautiful guest rooms and public areas are consistently presented to the highest standards, while creating a positive, supportive and engaging environment for your team.

About Rusacks St Andrews

Rusacks St Andrews is a sought-after destination for golfers worldwide, overlooking the iconic Old Course. It's a place where luxury hospitality comes to life.

We exist to create unforgettable experiences for every guest, every time. From beautifully presented bedrooms to immaculate public spaces, we believe it's the attention to detail, genuine care and exceptional service that make all the difference.

At the heart of everything we do are our REACH People Values:

• Respect – We treat every guest and colleague with kindness and dignity.

• Excellence – We go the extra mile in pursuit of outstanding service.

• Accountability – We take ownership of our actions and follow through on our promises.

• Cooperation – We work together as one team to deliver the best experience.

• Honesty – We act with integrity and transparency at all times.

What You'll Do

As Executive Housekeeper, you will take overall responsibility for the smooth and efficient running of the Housekeeping Department, leading by example and inspiring your team to consistently deliver exceptional standards.

Your key responsibilities will include:

• Leading, motivating and developing the Housekeeping team, creating a positive culture of teamwork, pride and accountability.
• Overseeing the daily operation of the department, ensuring all guest bedrooms, bathrooms and public areas are maintained to exceptional five-star standards.
• Conducting regular room inspections and quality checks to ensure brand standards are consistently achieved.
• Managing departmental rotas, staffing levels, payroll and productivity in line with operational requirements and budget expectations.
• Recruiting, onboarding, training and developing team members, supporting their ongoing performance and career progression.
• Managing housekeeping supplies, linen, guest amenities and stock levels, ensuring effective cost control without compromising quality.
• Working closely with Front Office, Maintenance and other departments to ensure seamless room readiness, guest satisfaction and efficient hotel operations.
• Identifying maintenance concerns and ensuring repairs and defects are reported and followed up promptly.
• Ensuring compliance with health and safety, COSHH, hygiene and company policies and procedures.
• Managing guest feedback and responding professionally to any housekeeping-related concerns, ensuring effective service recovery.
• Continuously reviewing departmental procedures and identifying opportunities to improve efficiency, productivity and the overall guest experience.
• Taking a hands-on approach when required, supporting the team during busy periods and leading by example.

What We're Looking For

We're looking for an enthusiastic, organised and experienced Housekeeping leader who is passionate about hospitality, has exceptional attention to detail and genuinely enjoys supporting and developing people.

You’ll bring:

• Previous experience in a senior Housekeeping role, ideally within a luxury, four-star or five-star hotel environment.
• Strong leadership and people management skills, with the ability to motivate, coach and inspire a team.
• A genuine passion for delivering exceptional cleanliness, presentation and guest service standards.
• Excellent organisational skills, with the ability to manage competing priorities in a busy hotel environment.
• Experience managing departmental budgets, payroll, stock control and operational efficiency.
• A proactive, solutions-focused approach and the confidence to take ownership of departmental performance.
• Strong communication skills and the ability to build positive working relationships across departments.
• A sound understanding of health and safety requirements and housekeeping best practices.
• Flexibility to work in line with business needs, including weekends and bank holidays.

Most importantly, we’re looking for someone who leads by example, takes pride in their department and understands that a happy, supported team is key to delivering an outstanding guest experience.

The Perks

• Enrolment in pension from Day 1 for all eligible team members
• Meal on each shift in a dedicated team member restaurant
• Access to everyday discounts from high street retailers
• Discounted hotel room rates for you and your family (T&Cs apply)
• Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
• Access to participating in healthcare plans and insurance plans – just in case
• Positive team working environment
• Monthly published schedules
• Tailor made bespoke uniform

Equal Opportunities

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.

Right to Work

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

About us

Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.