Head Housekeeper | Luxury Hotel

Ginger Hospitality; Oxford; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Additional service charge

10% management bonus

Career development opportunities

Lead housekeeping team

Job summary

Ginger Hospitality in Oxford is seeking an experienced Head Housekeeper for a prestigious luxury hotel. This senior, hands-on role has full responsibility for the housekeeping operation and guest experience across bedrooms and public spaces.

You will lead a team of 8, coordinate with Front Office and other departments, and ensure the hotel is presented to an exceptional standard with a focus on cleanliness, detail, efficiency and guest satisfaction.

Qualifications

• Proven experience as Head Housekeeper or senior housekeeping leader in a luxury hotel.
• Experience in boutique, five-star or high-quality hotel environments.
• Able to lead a team of 7–8 and develop staff.

Responsibilities

• Take overall responsibility for day-to-day housekeeping operations.
• Lead and manage the housekeeping team with clear standards.
• Oversee cleanliness and presentation of bedrooms and guest areas.
• Maintain high standards across public areas and guest spaces.
• Plan rotas, workloads and daily room allocations.
• Train, coach and develop the housekeeping team.
• Monitor linen, cleaning products, stock levels and expenditure.
• Collaborate with Front Office to release rooms efficiently.
• Coordinate with Maintenance and other departments to resolve issues.
• Carry out regular inspections and quality checks.
• Support recruitment and ongoing development.
• Contribute to the wider guest experience by presenting hotel to highest standard.

Skills

Head Housekeeper

Leadership

Luxury hotel

Rotas management

Job description

Head Housekeeper | Luxury Hotel
£35,000 + Service Charge + 10% Bonus
Oxford

Benefits:

• Additional service charge, currently around £2,500 to £3,000 per year
• 10% management bonus
• Senior housekeeping position within a luxury hotel
• Lead and develop the team
• Responsibility across bedrooms and all guest areas
• Opportunity to work within a highly regarded independent hotel group
• Strong focus on service standards, presentation and guest experience
• Career development opportunities

This is an excellent opportunity for an experienced Head Housekeeper to join a prestigious luxury hotel in the Oxford area. This is a senior, hands on role with full responsibility for the housekeeping operation and the standards guests experience throughout the property.

You will lead a team of 8, overseeing bedrooms, public areas and wider guest facing spaces while working closely with Front Office and other hotel departments. The successful candidate will be responsible for ensuring the hotel is consistently presented to an exceptional standard, with a strong focus on cleanliness, detail, efficiency and guest experience.

This role would suit an experienced Head Housekeeper or Deputy Head Housekeeper from a luxury hotel, boutique property or high quality hospitality environment. You will need to be confident managing a team, organising rotas and workloads, maintaining standards and taking ownership of the entire housekeeping operation.

This is a highly visible role where attention to detail is essential. You will need to understand that in a luxury hotel, housekeeping is about far more than cleanliness. It is about presentation, consistency, anticipation and ensuring every guest feels that the property has been cared for down to the smallest detail.

Please note that this role does not provide accommodation, so applicants must be able to reliably commute or relocate to the area.

Please note that this role does not provide Sponsorship, to apply you will need a full British Passport or the right to work in the UK.

Head Housekeeper Ideal Profile

• Proven experience as a Head Housekeeper, Deputy Head Housekeeper or senior housekeeping leader within a luxury hotel
• Experience within a boutique, five star, four star or high quality hotel environment
• Confident leading, motivating and developing a team of around 7 to 8
• Exceptional attention to detail with a genuine passion for luxury standards
• Strong organisational skills with experience managing rotas, workloads and daily housekeeping priorities
• Excellent understanding of bedroom, public area and guest facing housekeeping standards
• Strong communicator who can work effectively with Front Office, Maintenance, Food and Beverage and senior management
• Calm, professional and hands on approach to leadership
• Commercially aware with an understanding of stock, supplies, labour and departmental efficiency

Head Housekeeper Responsibilities

• Take overall responsibility for the day to day housekeeping operation
• Lead and manage the housekeeping team, ensuring clear standards and accountability
• Oversee the cleanliness, presentation and preparation of all bedrooms and guest areas
• Ensure public areas, Front Office and other guest facing spaces are maintained to exceptional standards
• Plan rotas, workloads and daily room allocation according to occupancy and business requirements
• Train, coach and develop the housekeeping team to consistently deliver luxury standards
• Monitor linen, cleaning products, amenities, stock levels and departmental expenditure
• Work closely with Front Office to ensure rooms are released efficiently and guest requirements are communicated
• Liaise with Maintenance and other departments to ensure issues are reported and resolved quickly
• Carry out regular inspections and quality checks, taking action where standards are not met
• Support recruitment, onboarding, performance management and ongoing development within the team
• Contribute to the wider guest experience by ensuring every area of the hotel is presented to the highest possible standard