Executive-Facing Enterprise CSM

Servicenow; City Of London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Veza, now part of ServiceNow, seeks a Senior Customer Success Manager to own end-to-end success for a defined portfolio of enterprise customers. You will drive executive alignment, realized business value, platform adoption, renewal readiness, and expansion opportunities.

This role operates with extreme ownership in high-touch, low-volume accounts, engaging CIOs, CISOs, and senior technology leaders to deliver measurable outcomes and long-term customer value.

Qualifications

• 12+ years managing complex enterprise customers within SaaS or platform organizations.
• Demonstrated ownership of large, multi-threaded accounts with executive visibility.
• Proven experience driving renewals, expansion, and long-term customer value.
• Strong business and financial acumen with the ability to connect adoption to ROI.
• Executive-level communication skills and presence.

Responsibilities

• Own a portfolio of 8-10 strategic enterprise customers with high-touch engagement.
• Engage CIO, CISO and senior technology leadership to align on outcomes.
• Drive renewal outcomes, expansion opportunities, and executive satisfaction.
• Build trusted advisor relationships and deliver executive reviews with measurable value.
• Identify risk early and coordinate cross-functional mitigation.
• Lead cross-functional account planning and governance across teams.

Skills

Executive engagement

Renewals & expansion

Cross-functional leadership

Strategic account planning

Executive communication

Job description

Veza, now part of ServiceNow, seeks a Senior Customer Success Manager to own end-to-end success for a defined portfolio of enterprise customers. You will drive executive alignment, realized business value, platform adoption, renewal readiness, and expansion opportunities.

This role operates with extreme ownership in high-touch, low-volume accounts, engaging CIOs, CISOs, and senior technology leaders to deliver measurable outcomes and long-term customer value.