Executive Director, Operational Risk & Controls

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 120,000 - 170,000; Full time

Job summary

JPMorganChase is seeking an Executive Director Control Manager within the Corporate and Investment Bank Securities Services Operations to proactively manage operational risk by understanding business processes, designing effective controls, and driving innovation.

Lead a dynamic team, partner with businesses and functions to develop a rigorous risk framework, perform risk analysis, identify gaps, and create sustainable controls and governance strategies.

Qualifications

• Significant experience in controls, audit, quality assurance, or operational risk management.
• Bachelor’s degree or equivalent practical experience.
• Proven experience designing and implementing change management strategies for complex initiatives, driving adoption while minimizing disruption, and training others on best practices.
• Ability to build trusted partnerships across business, operations, technology, audit, and compliance.

Responsibilities

• Lead and support a dynamic team, cultivating a culture of innovation and operational excellence
• Oversee global programs, including CORE, drive business control forums, ensuring agenda and materials cover critical operating risk
• Engage proactively with stakeholders to identify and assess risks
• Identify control gaps and drive actions to remediate
• Design sustainable controls to mitigate operational risks
• Develop data-driven governance and monitoring strategies
• Use analytics and AI/LLM capabilities to anticipate trends and deliver solutions that elevate the risk and control environment
• Guide the business in regulatory, internal audit, and other reviews, escalating inquiries and findings as necessary.

Skills

Risk management

Controls design

Operational risk

Leadership

Stakeholder engagement

Communication

Problem solving

Data analytics

AI/LLM capabilities

Education

Bachelor's degree

Tools

AI/ML tooling

Analytics platforms

Job description

JPMorganChase is seeking an Executive Director Control Manager within the Corporate and Investment Bank Securities Services Operations to proactively manage operational risk by understanding business processes, designing effective controls, and driving innovation.

Lead a dynamic team, partner with businesses and functions to develop a rigorous risk framework, perform risk analysis, identify gaps, and create sustainable controls and governance strategies.