Executive Diary & Operations Support Manager

Department for Work and Pensions (DWP); Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

Department for Work and Pensions (DWP) in Birmingham is recruiting a Business Support Diary Manager within the People and Place Group to provide high-quality administrative support to senior leadership teams in People Services and Resourcing. You will manage complex diaries, coordinate briefings, arrange travel and events, and act as a trusted point of contact with internal and external stakeholders.

The role requires discretion, excellent communication and forward planning to keep leadership

Qualifications

• Experience delivering high-quality administrative support to senior leaders.
• Ability to balance competing demands with forward planning and judgement.
• Strong communication, discretion and relationship-building.
• Proven diary management experience in large organisations.
• Knowledge of governance processes within large organisations.

Responsibilities

• Acting as a trusted point of contact, providing professional support and prioritising time and priorities.
• Ability to work at pace, managing multiple priorities, demands and deadlines in a busy environment.
• Strong communication and interpersonal skills with senior leaders and stakeholders, ensuring discretion.
• Problem-solving approach, removing barriers and supporting leadership activity.
• High attention to detail in diary entries, meeting logistics, and briefing materials.
• Supporting planning and coordinating leadership meetings, events, and wider operations.
• Strong diary management with complex, high-volume schedules and changing priorities.
• Producing or coordinating briefings, agendas, or meeting packs; knowledge of travel and events logistics.
• Team-oriented, collaborating across teams and governance processes.
• Identifying opportunities to improve processes and ways of working.

Skills

Diary management

Prioritisation

Stakeholder liaison

Briefing coordination

Event planning

Travel arrangements

Administrative support

Discretion

Forward planning

Tools

Outlook

Teams

Excel

Job description

Department for Work and Pensions (DWP) in Birmingham is recruiting a Business Support Diary Manager within the People and Place Group to provide high-quality administrative support to senior leadership teams in People Services and Resourcing. You will manage complex diaries, coordinate briefings, arrange travel and events, and act as a trusted point of contact with internal and external stakeholders.

The role requires discretion, excellent communication and forward planning to keep leadership