Executive Assistant

Loch; Royal Tunbridge Wells; On-site; GBP 40,000 - 60,000; Full time

Job summary

Loch is seeking an Executive Assistant to the CEO in Royal Tunbridge Wells. You will provide high-level, proactive support, act as a trusted right hand, and manage complex priorities in a fast-paced environment.

Working closely with the CEO and senior management, you will help ensure effective communication, support business development activity, and enable smooth executive operations across the organisation.

Qualifications

• Proven experience as an Executive Assistant or Senior Personal Assistant supporting a CEO or senior management.
• Ability to manage complex diaries, inboxes, and competing priorities with minimal supervision.
• Strong organisational skills with exceptional attention to detail.
• Excellent written and verbal communication skills for drafting correspondence.
• High level of discretion and integrity handling confidential information.
• Proficient in MS Office and CRM systems.
• Proactive, solutions-focused mindset for anticipating needs.

Responsibilities

• Provide comprehensive executive support to the CEO, including proactive diary management and scheduling meetings.
• Manage the CEO's inbox and draft follow-up correspondence as required.
• Act as central point of contact for senior management, employees, clients, and suppliers.
• Screen calls, prioritise enquiries, and redirect as needed.
• Ensure timely, accurate information flow across the organisation.
• Utilise CRM to support client relationship management and development.
• Coordinate business development activities and follow-up actions.
• Organise networking events and meetings, including travel and venue bookings.
• Record time and expenses accurately in line with processes.
• Prepare and format correspondence, documents, and presentations to a high standard.
• Support ad hoc projects and maintain discretion at all times.

Skills

Diary management

Executive support

Organisational skills

Written communication

Discretion & integrity

MS Office

CRM systems

Stakeholder management

Adaptability

Tools

Microsoft Office Suite

CRM systems

Job description

As Executive Assistant to the CEO, you will provide high-level, proactive support and act as a trusted right hand. This role requires an experienced, confident, and highly organised individual who can manage complex priorities, exercise sound judgement, and operate with discretion in a fast-paced environment.

You will play a key role in ensuring effective communication across the business, supporting business development activity, and enabling the smooth running of executive-level operations. Working closely with the CEO and senior management, you will help ensure priorities are managed efficiently and that information flows seamlessly across the organisation.

Key Responsibilities

• Provide comprehensive executive support to the CEO, including proactive diary management, scheduling meetings, and prioritising daily tasks.
• Manage the CEO's inbox, ensuring non-client emails are responded to promptly and follow-up correspondence is drafted and sent as required.
• Act as a central point of contact for the senior management team, employees, clients, and external suppliers, ensuring clear and effective communication.
• Screen incoming phone calls on behalf of the CEO, using judgement to prioritise and redirect enquiries appropriately.
• Ensure information is communicated across the business in a timely, accurate, and appropriate manner.
• Use the CRM system proactively to support client relationship management and development.
• Track and coordinate business development activity, ensuring follow-up actions are diarised, monitored, and completed.
• Organise networking events and meetings, including creating meeting briefing notes, booking venues, completing purchase order forms, arranging travel and accommodation where required.
• Record time and expenses accurately in line with internal processes.
• Prepare, draft, amend, and format correspondence, documents, presentations, and reports, ensuring a high standard of accuracy and presentation.
• Support ad hoc projects and initiatives, contributing to both operational and strategic activity.
• Handle sensitive and confidential information with discretion and professionalism at all times.
• Uphold the organisation's values, culture, and professional standards in all interactions.

Skills and Experience Required

• Proven experience as an Executive Assistant or Senior Personal Assistant supporting a CEO or senior management.
• Demonstrated ability to manage complex diaries, inboxes, and competing priorities with minimal supervision.
• Strong organisational skills with exceptional attention to detail.
• Excellent written and verbal communication skills, including drafting correspondence and materials on behalf of senior executives.
• High level of discretion and integrity, with experience handling confidential and sensitive information.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and confident using CRM systems.
• Proactive, solutions-focused mindset with the ability to anticipate needs and use sound judgement.
• Strong interpersonal skills and the confidence to engage effectively with stakeholders at all levels.
• Flexible and adaptable approach, able to balance planned work with ad hoc and time-sensitive demands.