Executive Assistant

Norwich Living Wage City Action Group; Norwich; On-site; GBP 32,000 - 46,000; Full time

Job summary

Norwich Living Wage City Action Group seeks an Executive Assistant to provide high-level support to the Leader of the Council. You will manage the Leader's diary, meetings, travel, briefing materials, and correspondence, acting as a bridge between elected members, officers, external partners, and the public.

Reporting to the Head of Legal and Governance, the postholder will support governance, minutes, and action trackers, contribute to continuous improvement, and help deliver strategic

Qualifications

• Excellent written and verbal communication skills.
• Strong stakeholder management and interpersonal skills.
• Ability to communicate complex or sensitive information to a wide range of audiences.
• Excellent organisational and time-management skills.
• Ability to manage multiple priorities in a fast-paced, high-pressure environment.
• Strong project and governance support experience.
• Excellent analytical and problem-solving abilities.
• High level of political awareness and experience supporting elected members.

Responsibilities

• Provide proactive executive support to the Leader of the Council, managing diaries, meetings, travel, briefing materials, and correspondence.
• Act as a liaison between the Leader, councillors, officers, external organisations, and the public.
• Coordinate high-level meetings, prepare agendas and minutes, maintain records, and ensure governance and data protection compliance.
• Support planning and delivery of civic events, public engagements, and official functions attended by the Leader.
• Collaborate across the Council to support strategic priorities and continuous improvement.

Skills

Communication skills

Stakeholder management

Discretion & confidentiality

Organization & time management

Governance knowledge

Microsoft Office

Meeting coordination

Political awareness

Education

Degree level education

Business Administration qualification

Professional development evidence

Tools

Microsoft Office Suite

Job description

We are seeking a highly organised, professional, and politically aware Executive Assistant to provide high-level executive support to the Leader of the Council. This pivotal role is responsible for managing the Leader's schedule, communications, engagements, and priorities, while acting as a key liaison between elected members, senior officers, external stakeholders, and the public.

The successful candidate will operate in a fast-paced environment, demonstrating excellent judgement, discretion, and the ability to manage competing priorities while maintaining the highest standards of confidentiality and professionalism.

Reporting to the Head of Legal and Governance, the Executive Assistant will provide comprehensive administrative and executive support to the Leader of the Council. The postholder will ensure the smooth operation of the Leader's office, enabling effective decision-making, stakeholder engagement, and delivery of strategic priorities.

Working collaboratively across the Council, the Executive Assistant will support corporate objectives, contribute to continuous improvement initiatives, and help foster a culture of excellence, accountability, collaboration, and integrity.

This role requires a proactive individual with exceptional organisational and communication skills, capable of managing sensitive information and supporting high-profile meetings, events, and civic functions.

Executive Support

Provide proactive and professional support to the Leader of the Council, ensuring their time is managed effectively and priorities are delivered efficiently. This includes managing diaries, coordinating meetings and travel, preparing briefing materials, and handling correspondence on their behalf.

Stakeholder Management

Act as a key liaison between the Leader, councillors, senior officers, external organisations, and members of the public. The role requires building strong working relationships, facilitating effective communication, and ensuring actions are followed through to completion.

Meeting & Governance Support

Coordinate high-level meetings and provide administrative support to ensure smooth and effective decision-making. Responsibilities include preparing agendas and papers, taking accurate minutes, maintaining records, and ensuring compliance with governance and data protection requirements.

Events & Engagement

Support the planning and delivery of civic events, public engagements, and official functions attended by the Leader. The postholder will help coordinate logistics, prepare supporting materials, and ensure events are delivered professionally and successfully.

Corporate Contribution

Work collaboratively across the Council to support strategic priorities, organisational projects, and service improvement initiatives. The role contributes to promoting a culture of excellence, collaboration, innovation, and continuous improvement across the organisation.

• Excellent written and verbal communication skills.
• Strong stakeholder management and interpersonal skills.
• Ability to communicate complex or sensitive information to a wide range of audiences.
• Excellent organisational and time-management skills.
• Ability to manage multiple priorities in a fast-paced, high-pressure environment.
• Strong project and performance management skills.
• Excellent analytical and problem-solving abilities.
• High level of political awareness and experience supporting or working with elected members.
• Exceptional discretion, integrity, and confidentiality.
• Advanced Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook.
• Experience organising senior-level meetings, producing minutes, and maintaining action trackers.
• Good understanding of local government governance, legislative, and regulatory frameworks.

• Educated to degree level or equivalent experience.
• Relevant professional qualification in Business Administration.
• Evidence of continuing professional and personal development.
• At least 3 years' experience in a Business Administration, Executive Assistant, or Executive Support role.