Executive Assistant

Fortnum & Mason; Greater London; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Zusammenfassung

Fortnum & Mason in London’s Piccadilly is seeking an experienced Executive Assistant to provide high-level support to the Chief Operating & Innovation Officer and the Chief Culture & Talent Officer. You will manage complex calendars, coordinate travel and events, prepare reports and presentations, handle confidential information and help drive strategic initiatives across the office.

This fixed-term role runs through February 2027 and requires meticulous organisation and proactive stakeholder

Qualifikationen

• Three or more years of executive support at a senior level.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to manage complex calendars and travel logistics.
• Discretion and handling of confidential information.

Aufgaben

• Provide high-level administrative and operational support to senior executives.
• Manage complex schedules, meetings and travel.
• Prepare high-quality reports, documents, and presentations for decision-making.
• Coordinate communications with internal and external stakeholders.
• Oversee office coordination, supplies, and facilities.
• Support budgeting, purchase orders and invoices.
• Arrange recruitment, onboarding and employee documentation.
• Capture minutes and action items from meetings.
• Support strategic projects and deadlines.

Kenntnisse

Executive support

Stakeholder mgmt

Travel logistics

MS Office

Tools

MS Office

Jobbeschreibung

Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

This is for a fixed term contract until February 2027.

Role Purpose

Provide high-level administrative, organisational and operational support to the Chief Operating & Innovation Officer and the Chief Culture & Talent Officer. Manage complex schedules, meetings, travel and confidential information to ensure the executive office runs efficiently. Provide administrative support to Project Thrive, a major office and back of house renovation and culture programme which is being sponsored by the Chief Culture & Talent Officer. Maintain effective communication with internal and external stakeholders, clients and visitors. Serve as a trusted partner, enabling the Executive to focus on strategic priorities and business objectives.

Key Accountabilities

• Create high-quality reports, documents, presentations, communications and correspondence that support clear, effective decision-making.
• Proactively manage and action incoming and outgoing correspondence, including post and email.
• Coordinate personal and professional calendars to maximise time and maintain well-organised schedules.
• Where required, build effective working relationships with suppliers, contractors and service providers to support business needs.
• Manage and attend to any visitors and customers, answer their general enquiries and direct them to the appropriate colleagues.
• Safeguard sensitive and confidential information with the highest levels of professionalism and discretion.
• Maintain accurate, accessible records by developing effective filing and retrieval systems and capturing key meeting discussions.
• Create a welcoming, well-organised office environment by coordinating maintenance and proactively managing supplies, stock levels, orders and deliveries.
• Support effective budget management by tracking expenses, raising purchase orders and processing invoices accurately and promptly.
• Contribute to strategic projects and business initiatives, helping to keep deadlines, milestones and deliverables on track.
• Ensure seamless executive travel by coordinating itineraries, transport, accommodation, venues and all required travel documentation.
• Optimise travel budgets by identifying and securing high-quality, cost-effective arrangements.
• Manage and reconcile each Executive’s expense claims accurately and efficiently.
• Enable productive conferences and meetings by preparing rooms, circulating agendas, recording clear minutes and action items, and following up to support timely completion.
• Support a positive employee experience by coordinating recruitment arrangements, onboarding, induction and employee documentation.
• Partner with each Executive to prioritise workload, navigate competing demands and meet key deadlines.
• Champion continuous improvement by identifying opportunities to enhance administrative processes and efficiency.
• Provide flexible, proactive support on additional priorities as requested by each Executive.

SKILLS AND EXPERIENCE REQUIRED

• Significant stakeholder management experience at a senior level.
• Excellent attention to detail and accuracy in the work that is produced.
• Demonstrates proficient written and verbal communication skills.
• The ability to review and analyse problems and provide sound judgement in solving issues.
• A proven track record of organizational and planning skills, to include travel logistics.
• At least 3 years’ proven experience as an Executive Assistant, Personal Assistant or similar senior administrative role.
• Advanced computer skills and in-depth knowledge of relevant software such as MS Office applications.
• Resilient and adaptable in the face of ambiguity and constant change.
• Strong stakeholder management and relationship-building skills.
• A high level of discretion and confidentially.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards