Excel-Focused Helpdesk & Logistics Administrator

Es Field Delivery Uk Ltd; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading service delivery organization is seeking a Contact Centre Administrator based in Telford. You will provide administrative and logistical support in a fast-paced in-office environment, focusing on customer service excellence. Responsibilities include handling inbound calls, managing delivery inquiries, and maintaining detailed Excel records. Ideal candidates will possess strong communication and computer skills, with a focus on efficiency and quality service. This role offers an opportunity to join a friendly, growing team.

Qualifications

• Demonstrated skills in problem-solving and effective communication.
• Proficient in Excel as the role relies heavily on spreadsheet management.
• Ability to adapt and work independently as well as part of a team.

Responsibilities

• Handle incoming calls from customers and update call logs.
• Coordinate with 3rd party technical couriers for deliveries.
• Ensure compliance with H&S and IS9002 processes.
• Manage customer queries and escalations via phone and email.
• Maintain and update Excel spreadsheets for management reporting.

Skills

Excellent telephone manner and communication skills

Ability to resolve problems under pressure

Strong interpersonal skills

Flexibility and teamwork

Strong computer literacy

Competence in MS Office, especially Excel

Job description

A leading service delivery organization is seeking a Contact Centre Administrator based in Telford. You will provide administrative and logistical support in a fast-paced in-office environment, focusing on customer service excellence. Responsibilities include handling inbound calls, managing delivery inquiries, and maintaining detailed Excel records. Ideal candidates will possess strong communication and computer skills, with a focus on efficiency and quality service. This role offers an opportunity to join a friendly, growing team.