Exams Distribution Lead — Operational Excellence

Cambridge University Press & Assessment; Whittlesford; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

28 days annual leave plus bank hols

Private medical and Permanent Health保险

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Job summary

Cambridge University Press & Assessment in Whittlesford is looking for a Distribution Senior Supervisor to lead a fast-paced operations team responsible for producing, handling and dispatching examination materials with strict accuracy and confidentiality.

You will plan daily workflows, manage a motivated team, monitor performance data, build strong internal relationships, and support continuous improvement initiatives while ensuring SLAs are met and safety standards are followed.

Qualifications

• Leadership, motivation and conflict-management abilities.
• Proficient in Microsoft Office.
• Strong time-management and organisational skills.
• High attention to quality and accuracy.
• Effective communication and stakeholder relationship skills.
• Ability to plan, prioritise and delegate tasks.
• An understanding of health and safety policies and procedures.
• Ability to analyse and interpret operational data.
• Comfortable working to strict deadlines and SLAs.

Responsibilities

• Leading, developing and motivating a team to meet deadlines and SLAs.
• Planning and scheduling daily activities, allocating resources and coordinating workflows.
• Maintaining the confidentiality, security and integrity of all exam materials.
• Conducting appraisals, identifying training needs and supporting professional development.
• Analysing performance data, monitoring productivity and resolving issues promptly.
• Building strong working relationships and responding to operational enquiries.
• Assisting with departmental budgeting, forecasting and documentation.
• Promoting and supporting a culture of Continuous Improvement.
• Collaborating with engineering colleagues to support machine maintenance and resolve production challenges.
• Acting as site contact or deputising when required.

Skills

Leadership

People management

Time management

Attention to quality

Communication

Planning & delegation

Health & safety understanding

Data analysis

Stakeholder management

Tools

Microsoft Office

Job description

Cambridge University Press & Assessment in Whittlesford is looking for a Distribution Senior Supervisor to lead a fast-paced operations team responsible for producing, handling and dispatching examination materials with strict accuracy and confidentiality.

You will plan daily workflows, manage a motivated team, monitor performance data, build strong internal relationships, and support continuous improvement initiatives while ensuring SLAs are met and safety standards are followed.