Distribution Senior Supervisor: Lead Exam Materials Ops

Cambridge University Press; Whittlesford, Duxford; Remote; GBP 31,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave plus bank hols

Private medical and Permanent Health I

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Job summary

Cambridge University Press & Assessment in Whittlesford, near Cambridge, is seeking a Distribution Senior Supervisor to lead a fast-paced operations team responsible for processing and dispatching exam papers globally. You will plan, schedule and monitor daily workflows, maintain security and quality, and foster a culture of improvement.

The role involves developing staff, conducting appraisals, managing performance data, and coordinating with engineering for machine maintenance.

Qualifications

• Leadership, motivation and conflict-management abilities.
• Proficient in Microsoft Office.
• Strong time-management and organisational skills.
• High attention to quality and accuracy.
• Effective communication and stakeholder relationship skills.
• Ability to plan, prioritise and delegate tasks.
• An understanding of health and safety policies and procedures.
• Ability to analyse and interpret operational data.
• Comfortable working to strict deadlines and SLAs.

Responsibilities

• Leading, developing and motivating a team to meet deadlines and SLAs.
• Planning and scheduling daily activities, allocating resources and coordinating workflows.
• Maintaining the confidentiality, security and integrity of all exam materials.
• Conducting appraisals, identifying training needs and supporting professional development.
• Analysing performance data, monitoring productivity and resolving issues promptly.
• Building strong working relationships and responding to operational enquiries.
• Assisting with departmental budgeting, forecasting and documentation.
• Promoting and supporting a culture of Continuous Improvement.
• Collaborating with engineering colleagues to support machine maintenance and resolve production challenges.
• Acting as site contact or deputising when required.

Skills

Leadership

MS Office

Time management

Quality & accuracy

Communication

Task delegation

Health & safety

Data analysis

Deadline-driven

Stakeholder mgmt

Tools

MS Office

Job description

Cambridge University Press & Assessment in Whittlesford, near Cambridge, is seeking a Distribution Senior Supervisor to lead a fast-paced operations team responsible for processing and dispatching exam papers globally. You will plan, schedule and monitor daily workflows, maintain security and quality, and foster a culture of improvement.

The role involves developing staff, conducting appraisals, managing performance data, and coordinating with engineering for machine maintenance.