Events Services Officer

University of the Arts London; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

University of the Arts London is seeking a Visitor and Events Operations Manager to deliver an outstanding visitor and events experience at one of the world’s most distinctive creative institutions.

Based at King’s Cross, you will lead a busy programme of internal, commercial and public events, manage enquiries, bookings and administration from planning to delivery, and work with students, staff, suppliers and contractors to ensure safe, efficient, high‑quality events.

Qualifications

• Experience working in an events environment.
• Strong customer-facing or visitor experience background.
• Ability to build relationships and manage competing priorities.
• Understanding of event operations and health and safety is advantageous.

Responsibilities

• Manage event enquiries, coordinate bookings and event administration.
• Support delivery of events from planning through to completion.
• Collaborate with internal teams, clients, suppliers and contractors to ensure high standards.
• Assist with budgeting and licensing compliance as part of event delivery.

Job description

University of the Arts London is seeking a Visitor and Events Operations Manager to play a key role in delivering an outstanding visitor and events experience at one of the world’s most distinctive creative institutions.

Based at our King’s Cross campus, you will support a busy and varied programme of internal, commercial and public-facing events.

As an Event Services Officer, you will manage event enquiries, coordinate bookings and event administration, and support the successful delivery of events from initial planning through to completion. Working closely with internal teams, clients, suppliers and contractors, you will ensure events are delivered safely, efficiently and to a consistently high standard.

You will have demonstrable experience working in an events environment, together with a strong background in customer-facing or visitor experience roles. You will be skilled at building positive relationships, managing competing priorities and delivering excellent customer service to a wide range of stakeholders.

You will bring strong organisational skills, sound judgement and a proactive approach to problem-solving, alongside a good understanding of event operations and budget management. Knowledge of licensing requirements, relevant legislation and health and safety within an events environment would be advantageous.

This is a varied, people-focused role within a fast-moving creative environment. Flexibility is essential, as some evening and weekend working will be required to support the successful delivery of events.

You will have demonstrable experience of working in an events environment, together with a strong track record in customer-facing or visitor experience roles. You will be able to motivate others, organise competing priorities and build positive relationships with a wide range of internal and external stakeholders.

You will also bring a good understanding of event operations, with the judgement and initiative to resolve day-to-day challenges. Knowledge of licensing, relevant legislation and health and safety within an events environment would be an advantage.

This is a varied, people-focused role within a fast-moving creative environment. Flexibility is important, as the position will involve some evening and weekend working.