Events Manager

Harrow Council; London Borough of Harrow; On-site; GBP 35,000 - 50,000; Full time

Job summary

Harrow Council's Headstone Manor & Museum is seeking an enthusiastic Events Manager to lead weddings, corporate events and private functions at The Great Barn. You will manage a small team, deliver outstanding client service and grow the venue's commercial offering while upholding heritage standards.

Based at a prestigious heritage site, the role combines operational delivery with business development, income growth, risk assessment and ensuring high-quality event delivery for a diverse client

Qualifications

• Knowledge of hospitality best practice and venue-based event management.
• Customer facing sales experience within hospitality with proven sales impact.
• Excellent planning, organisational and problem-solving skills under pressure.
• Demonstrable experience delivering excellent customer service.
• Experience of staff management including training and development.
• Ability to negotiate prices and services with contractors.
• Experience of working in multicultural service environments.
• Outstanding interpersonal and communication skills for diverse clients and suppliers.
• Knowledge of Health and Safety standards related to venue hire and risk assessments.
• Able to work on own initiative and prioritise workload.

Responsibilities

• Lead a small, dedicated team who run The Great Barn as the face of the venue.
• Oversee delivery of weddings, corporate events and private functions.
• Identify opportunities to grow the venue’s commercial offering and income.
• Develop strategies with museum colleagues to increase income year on year.
• Maintain high standards of service and outstanding event delivery for clients.

Skills

Hospitality best practice

Sales experience

Planning & organisational skills

Customer service

Staff management

Negotiation skills

Multicultural service

Interpersonal skills

Health & Safety knowledge

Initiative & prioritisation

Job description

Overview

The London Borough of Harrow is seeking an enthusiastic and experienced Events Manager to join the team at Headstone Manor & Museum. This is an exciting opportunity to play a key role in one of Harrow’s most distinctive heritage venues, which is home to four historic listed buildings, including The Great Barn, a highly regarded wedding, corporate and functions venue.

As Events Manager, you will lead a small, dedicated team who serve as the face of The Great Barn, delivering exceptional customer service to clients, guests and members of the public. You will be responsible for overseeing the successful delivery of weddings, corporate events and private functions, while identifying opportunities to develop and grow the venue’s commercial offering.

Working closely with colleagues across the museum, you will develop and implement strategies to increase income generation year on year, while enhancing the venue’s reputation for outstanding customer service and high-quality event delivery. This role requires excellent communication, organisational and relationship-building skills, along with a genuine passion for creating memorable experiences for clients.

The successful candidate will be able to balance the operational and commercial demands of a thriving events business with the museum’s core cultural and heritage objectives. You will be committed to maintaining the highest standards of service, ensuring that Headstone Manor & Museum continues to be recognised as a premier destination for weddings, events and community engagement.

About You

The successful candidate will have:

• Knowledge of hospitality best practice and experience of venue-based event management.
• Customer facing sales experience within a hospitality environment with a proven track record of positive sales impact.
• Excellent planning, organisational and practical problem-solving skills with the ability to respond positively to a pressurised environment.
• Demonstrate experience of delivering excellent customer service.
• Experience of staff management including training and development.
• Ability to negotiate prices and services with contractors.
• Experience of and/or ability to work in a multicultural service meeting the needs of all client groups.
• Outstanding interpersonal and communication skills, able to quickly establish a relationship with a wide range of clients and suppliers.
• Knowledge of Health and Safety standards related to venue hire, event delivery and licensed premises requirements and ability to conduct risk assessments.
• Able to work on own initiative and prioritise work loads.

Related Documents

For more information, please refer to the Role Profile/Selection Criteria