Events Manager

Harrow Council; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

The London Borough of Harrow is seeking an enthusiastic and experienced Events Manager to join the team at Headstone Manor & Museum, home to The Great Barn, a premier weddings, corporate and functions venue.

You will lead a small team, delivering high-quality events, developing the venue’s commercial offering and collaborating across the museum to increase income while maintaining excellent customer service and event delivery.

Qualifications

• Knowledge of hospitality best practice and experience of venue-based event management.
• Customer facing sales experience within a hospitality environment with a proven track record of positive sales impact.
• Excellent planning, organisational and practical problem-solving skills with the ability to respond positively to a pressurised environment.
• Demonstrate experience of delivering excellent customer service.
• Experience of staff management including training and development.
• Ability to negotiate prices and services with contractors.
• Experience of and/or ability to work in a multicultural service meeting the needs of all client groups.
• Outstanding interpersonal and communication skills, able to quickly establish a relationship with a wide range of clients and suppliers.
• Knowledge of Health and Safety standards related to venue hire, event delivery and licensed premises requirements and ability to conduct risk assessments.
• Able to work on own initiative and prioritise work loads.

Responsibilities

• Overseeing the successful delivery of weddings, corporate events and private functions.
• Identifying opportunities to develop and grow the venue’s commercial offering.
• Developing and implementing strategies to increase income generation year on year.
• Enhancing the venue’s reputation for outstanding customer service and high-quality event delivery.
• Balancing the operational and commercial demands of a thriving events business with the museum’s core cultural and heritage objectives.

Skills

Knowledge of hospitality best prac​t​i

Customer facing sales experience

Planning and organisational skills

Delivering excellent customer service

Staff management

Negotiating prices with contractors

Multicultural service experience

Interpersonal and communication skills

Health and Safety knowledge

Initiative and prioritisation

Job description

Overview

The London Borough of Harrow is seeking an enthusiastic and experienced Events Manager to join the team at Headstone Manor & Museum. This is an exciting opportunity to play a key role in one of Harrow’s most distinctive heritage venues, which is home to four historic listed buildings, including The Great Barn, a highly regarded wedding, corporate and functions venue.

As Events Manager, you will lead a small, dedicated team who serve as the face of The Great Barn, delivering exceptional customer service to clients, guests and members of the public. You will be responsible for overseeing the successful delivery of weddings, corporate events and private functions, while identifying opportunities to develop and grow the venue’s commercial offering.

Working closely with colleagues across the museum, you will develop and implement strategies to increase income generation year on year, while enhancing the venue’s reputation for outstanding customer service and high-quality event delivery. This role requires excellent communication, organisational and relationship-building skills, along with a genuine passion for creating memorable experiences for clients.

The successful candidate will be able to balance the operational and commercial demands of a thriving events business with the museum’s core cultural and heritage objectives. You will be committed to maintaining the highest standards of service, ensuring that Headstone Manor & Museum continues to be recognised as a premier destination for weddings, events and community engagement.

About You

The successful candidate will have:

• Knowledge of hospitality best practice and experience of venue-based event management.
• Customer facing sales experience within a hospitality environment with a proven track record of positive sales impact.
• Excellent planning, organisational and practical problem-solving skills with the ability to respond positively to a pressurised environment.
• Demonstrate experience of delivering excellent customer service.
• Experience of staff management including training and development.
• Ability to negotiate prices and services with contractors.
• Experience of and/or ability to work in a multicultural service meeting the needs of all client groups.
• Outstanding interpersonal and communication skills, able to quickly establish a relationship with a wide range of clients and suppliers.
• Knowledge of Health and Safety standards related to venue hire, event delivery and licensed premises requirements and ability to conduct risk assessments.
• Able to work on own initiative and prioritise work loads.

Related Documents

For more information, please refer to the Role Profile/Selection Criteria