Events Sales Specialist | Client Experience & Bookings

Platinum Resourcing; Maidenhead; On-site; GBP 21,000 - 35,000; Full time

Job summary

Platinum Resourcing in Maidenhead is seeking an Events Sales Executive to support clients from initial enquiry through to confirmation and ongoing account management.

This is a full-time, Monday-to-Friday role near Maidenhead with occasional evenings and weekend work. Strong B2C sales and customer service experience in hospitality, travel, events or premium environment is highly desirable.

Qualifications

• Previous B2C sales experience.
• Experience within hospitality, travel, events or premium consumer environment desirable.
• Excellent customer service and communication skills.

Responsibilities

• Develop a thorough understanding of the services and explain options to prospective clients.
• Establish each client's requirements and help them make an informed decision.
• Conduct both in-person and virtual client appointments.
• Support promotional events and other client-facing activities.
• Respond promptly to enquiries by telephone, email and messaging channels.
• Manage relationships with confirmed clients and provide ongoing support.
• Coordinate client diaries and record key dates.
• Complete administration for new business, including updating the CRM and documentation.
• Work closely with operations to ensure client requirements and expectations are understood.
• Monitor progress against sales objectives.
• Suggest improvements to services and internal processes.
• Provide wider support to colleagues when required.

Skills

B2C Sales

Hospitality/Events experience

Client relationships

CRM experience

Organisation

Tools

CRM software

MS Office

Job description

Platinum Resourcing in Maidenhead is seeking an Events Sales Executive to support clients from initial enquiry through to confirmation and ongoing account management.

This is a full-time, Monday-to-Friday role near Maidenhead with occasional evenings and weekend work. Strong B2C sales and customer service experience in hospitality, travel, events or premium environment is highly desirable.