Events Operations Floor Manager - Banqueting

HSH Group / The Peninsula Hong Kong; Greater London; On-site; GBP 48,000 - 72,000; Full time

Job summary

The Peninsula London is seeking an Events Operations Floor Manager - Banqueting to support the Assistant Events Operations Manager and ensure the smooth running of high‑profile events.

You will roster and lead a team of banquet staff, oversee event setup, and guide service to deliver impeccable guest experiences in a 5‑star setting.

This hands‑on role requires energy, flexibility, and a passion for excellence in food and beverage service for every occasion.

Qualifications

• Experience leading a team and overseeing events within a luxury hotel.
• Strong communication and guest relations skills.
• Ability to manage event setups, service flow and post-event follow-up.

Responsibilities

• Oversee setup of each event room and ensure accurate postings.
• Lead a team of banquet staff to deliver events to agreed standards.
• Ensure punctuality, presentation and hygiene of staff.
• Maintain positive guest and colleague interactions.
• Understand menu details to upsell food and beverage options.
• Maintain Guest History records and relationships with planners.

Skills

Leadership

Team management

Event planning

Customer service

Communication

Job description

Events Operations Floor Manager - Banqueting

Business Unit: The Peninsula London

Location: London

The Peninsula London is pleased to announce we are seeking a Events Operations Floor Manager - Banquetingto support the Assistant Events Operations Manager, and be responsible for the smooth running of events, roster management, and guiding a team through service with a hands-on approach to provide high levels of service.

With events spaces that impress and inspire, offering lavish business lunches, banquets, and dinners to suit all manner of events. Delectable British, International, and Cantonese cuisine is being created for every type of event.With 6 meeting rooms, a 15-seat screening room, and a grand ballroom for up to 450 guests banquet style or up to 1200 for cocktail receptions.

• An exceptional opportunity to join our high-profile flagship hotelin London
• Market-leading remuneration, service charges and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Promote The Peninsula London to becoming a recognized culinary destination by creating memorable guest experiences through artistry and uncompromised passion for excellence.
• Ability to oversee the set-up of each event including checking the physical layout of the room, providing the team with set-up information, and ensuring correct postings.
• Ability to direct and lead a team of colleagues to deliver an event to the agreed standards.
• Oversee the punctuality and appearance of all banquet service colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene.
• Establish and maintain positive guest and colleague interactions with good working relationships.
• Have a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
• Monitor and ensure the updating and maintenance of Guest History records. Create meaningful and impactful relationships with event planners and other bookers.

General requirements

• Possess a good knowledge of food and beverage with a strong understanding, passion, and appreciation of Conferences and Events.
• Previous experience leading a team and overseeing events within a 5* hotel environment.
• Good communication skills with a friendly and approachable demeanour.
• Excellent time management and organizational skills, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.