Events Operations Floor Manager - Banqueting

The Peninsula Hotels; Greater London; Presencial; GBP 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High street and online discounts

Rewards and recognition initiatives

Dry cleaning for uniforms and work Att

Descripción de la vacante

The Peninsula London is seeking an Events Operations Floor Manager - Banqueting to support the Assistant Events Operations Manager and ensure the smooth running of high-profile events in a 5-star setting.

You will lead a team through event setup, service, and wrap-up, upholding impeccable guest care, presentation, and safety standards across lavish banquets and receptions.

Formación

• Knowledge of food and beverage with a passion for Conferences and Events.
• Experience leading a team and overseeing events in a 5* hotel environment.
• Strong communication skills with a friendly, professional manner.
• Excellent time management and organizational abilities under pressure.
• Flexible and able to work under demanding conditions.

Responsabilidades

• Promote The Peninsula London as a premier culinary destination by delivering memorable guest experiences.
• Oversee event set‑up, verify room layout, and communicate setup details to the team.
• Direct and lead colleagues to deliver events up to the agreed standards.
• Ensure punctuality and appearance of banquet service staff, maintaining high personal and uniform standards.
• Foster positive guest and colleague interactions and relationships.
• Know menu offerings and upsell food and beverage pairings where appropriate.
• Monitor guest history records and build meaningful relationships with event planners.

Descripción del empleo

Job Description

The Peninsula London is pleased to announce we are seeking a

Job Description

The Peninsula London is pleased to announce we are seeking a Events Operations Floor Manager - Banqueting to support the Assistant Events Operations Manager, and be responsible for the smooth running of events, roster management, and guiding a team through service with a hands‑on approach to provide high levels of service. With events spaces that impress and inspire, offering lavish business lunches, banquets, and dinners to suit all manner of events. Delectable British, International, and Cantonese cuisine is being created for every type of event. With 6 meeting rooms, a 15-seat screening room, and a grand ballroom for up to 450 guests banquet style or up to 1200 for cocktail receptions.

• An exceptional opportunity to join our high‑profile flagship hotel in London
• Market‑leading remuneration, service charges and attractive benefits
• Join our award‑winning group, working alongside a highly experienced team

Key Accountabilities

• Promote The Peninsula London to becoming a recognized culinary destination by creating memorable guest experiences through artistry and uncompromised passion for excellence.
• Ability to oversee the set‑up of each event including checking the physical layout of the room, providing the team with set‑up information, and ensuring correct postings.
• Ability to direct and lead a team of colleagues to deliver an event to the agreed standards.
• Oversee the punctuality and appearance of all banquet service colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene.
• Establish and maintain positive guest and colleague interactions with good working relationships.
• Have a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
• Monitor and ensure the updating and maintenance of Guest History records. Create meaningful and impactful relationships with event planners and other bookers.

General Requirements

• Possess a good knowledge of food and beverage with a strong understanding, passion, and appreciation of Conferences and Events.
• Previous experience leading a team and overseeing events within a 5* hotel environment.
• Good communication skills with a friendly and approachable demeanour.
• Excellent time management and organizational skills, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.

At The Peninsula London, We Look After

• Your financial wellbeing:
• Excellent salary package
• Generous service charge distributed equitively to all colleagues
• Life Insurance
• Enhanced company contribution on pension plan

Your Medical Care

• Medical cash plans including optical and dental coverage
• Enhanced maternity and paternity leave plan

Your Daily Health Routine

• State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
• Colleague restaurant with healthy and balanced 24/7 food offerings
• On-site occupational health and safety nurse and wellbeing education sessions

Other Perks

• High street and online shopping discounts
• Rewards and recognition initiatives
• Dry cleaning for uniforms and work attire